Help with Channel 4
Search FAQs about our video on demand service
Find FAQ by section
Related FAQ results
-
If the message mentions DRM, Ad Blocker or Geo Blocker error, then please see our list of error messages, codes and fixes here: https://www.channel4.com/4viewers/faqs/category/36/device_used/336/nature_of_issue/531
If it’s not one of these, there are a number of reasons you could be seeing a playback error. Please try refreshing the page as this may resolve the problem, if not please use the contact us form HERE and let us know what programme (title along with episode number) you were trying to watch and we’ll look into this for you. -
Recent fixes have been made relating to this error. Please note:
If you use the Maxthon browser you will continue to receive DRM error 3343 as, due to its cloud-based architecture the Maxthon browser is not currently supported.
If you are using Safari on Windows and consistently receive DRM error 3343, please use an alternative browser. Windows Safari is no longer officially supported.
-
If you receive this error in Chrome, you need to:-
1. In Chrome browser, copy and paste chrome://settings/clearBrowserData into the address bar.
2. Ensure the tickbox beside "content licenses" is ticked.
3. Untick all other boxes.
4. Click the "clear browsing data" button.
-
If you receive this error in Chrome you need to:
1. In Chrome browser, copy and paste chrome://settings/content into the address bar.
2. Scroll down to the Protected Content Section.
3. Ensure the tickbox beside "Allow identifiers for protected content (computer restart may be required)" is ticked.
4. Click Done. -
If you use Chrome and are prompted to allow www.channel4.com to access your computer, please click ‘allow’.
More information can be found here.
https://helpx.adobe.com/primetime/kb/drm-error-3321-in-chrome.html
If, after clicking ‘allow’ in Chrome, you still get DRM error 3307, you should restart Chrome or try another browser. There is a known issue which will be resolved shortly.
-
Due to security restrictions, watching Channel 4 using Chrome’s ‘Incognito’ mode will cause issues. Please try Channel 4 in a standard Chrome window.
-
The Microsoft Edge browser returns a DRM error when you try to watch protected content and are using certain monitors or cables, such as VGA. This is because the media extension within Edge views the connection as unsafe, meaning protected content could be decrypted. There are two ways to continue watching content on Channel 4 while using one of these connections:
- Change to another one of our supported HTML5 browsers (Chrome, Firefox, Safari)
- Or you can use a different connection, such as HDMI, to view content on another monitor.
-
Adverts unsuitable for children and young people are only served in advert breaks of content unlikely to appeal to children. This is in line with scheduling guidance from Clearcast. Clearcast is the industry body that assesses adverts against the UK Code of Broadcast Advertising (the BCAP Code - https://www.asa.org.uk/codes-and-rulings/advertising-codes/broadcast-code.html), which sets out what is and isn’t permitted.
The Parental PIN restricts access to age-rated programme content, not advertising content. For more information please read - https://www.channel4.com/4viewers/faqs/all-4/how-content-restricted-ensure-children-and-young-people-are-unable-access -
Channel 4 supports sign in via QR code across all platforms with the exception of Roku and Amazon Fire.
-
Channel 4 supports sign in via QR code across all platforms with the exception of Roku and Amazon Fire.
Not found the answer you were looking for?