All 4 - Help

What is All 4?: All 4 is the on demand channel from 4. Watch your Channel 4, E4 and More4 favourites, 100s of free box sets and exclusive original shows in one place. The homepage showcases the best of our content which includes handpicked collections, most popular shows, Live TV channels and recommendations personalised to you. It contains shortcut to the shows you are watching and helps you navigate quickly to where you want to go.
Contact the 4 support team: Your comments are important to us. If you wish to provide feedback or have questions about our content or services, please contact us
What shows are available to watch on demand?: All 4 offers a wide selection of programmes recently broadcast on Channel 4, E4 and More4, all freely available to watch on demand. We also offer a free and extensive library of both classic shows and more recent programmes, including complete box sets of some of our most popular series.
Why can't I find all US shows on my iPad, iPhone or iPod Touch?: Channel 4 must acquire specific rights for some programmes, such as US shows, in order to show these on a particular All 4 service. Therefore it can't be guaranteed that all programmes will appear on all our devices.
What are the All 4 rules and guidelines?: To read the full version of our terms and conditions and privacy policy, please visit the tabs in the Help and Information section.
Do All 4 programmes include advertising?: Programmes on All 4 on the iPad, iPhone and iPod Touch are streamed with advertising before and during the show.
Can I skip the adverts on the iPad, iPhone or iPod Touch?: No, you can’t skip adverts. 4’s content is free to watch because we are an advertiser-funded broadcaster. As a government-owned, not-for-profit organisation, the revenue we make from advertising doesn’t go to shareholders; it goes back into making more programmes.
Why are the adverts looping?: If you are using AirPlay, the additional controls made possible via the remote can cause the adverts to loop if an advertisement is fast forwarded. Please do not attempt to skip or fast forward an advertisement during the ad break to avoid this issue.

If you are experiencing looping adverts other than when using AirPlay then close the player and restart the video. If this does not work then please contact us.
Can I watch All 4 in another country?: Rights agreements mean that our All 4 service is only available in the UK. Even if you are a citizen of the UK you cannot access the service from abroad, except to watch previously downloaded shows. Some of our programmes are available to view in the Republic of Ireland, subject to rights.
Channel 4 and UKCCIS: Channel 4 is a member of the UK Council for Child Internet Safety. For more information visit http://www.education.gov.uk/ukccis/
Who regulates All 4?: As of January 2016 All 4 is regulated directly by Ofcom. It is the designated regulator for editorial content of UK video on demand services that fall within the statutory definition of On Demand Programme Services. Formerly ATVOD (The Authority for Television on Demand) was the independent co-regulator of ODPS with Ofcom. Channel 4 complies with Ofcom’s rules for ODPS. For Ofcom’s contact details and for further information please visit the On Demand section of the Ofcom website.
Accessibility options: We have been working to improve our accessibility settings. If you are blind or have low vision, you can use VoiceOver on your iOS device and iPhone and iPad now support AD on streaming content. Where available, there will be an AD button displayed on the playerto get the most from the All 4 app. If you have any specific comments or feedback on how to make the app better for disabled users, please get in contact contact us or visit www.channel4.com/4viewers/contact-us.
Can I get subtitles via my iPad, iPhone or iPod Touch?: Subtitles are now available on All 4, for streaming episodes only. These will automatically be enabled if Subtitles are enabled within your iOS settings, otherwise they can be enabled by tapping the ‘S’ in the player controls when available.
How do I find a programme to watch on my iPad?: On the iPad you can search for content by accessing the different menu via the global navigation at the top of the page:

All 4’s homepage showcases the best of our content which includes handpicked collections, most popular shows, Live TV channels and recommendations personalised to you. It contains shortcut to the shows you are watching and helps you navigate quickly to where you want to go.

The All 4 home button at the top left of the app allows you to return to the homepage at any time.
My4 enables you to resume episodes you have partly watched, recommends you the next available episode in the programme you are watching and allows you to save shows to watch later.
Watch Live enables you to stream live TV.
Categories enable you to search for content alphabetically or by category.
Box Sets are complete series collections of our favourite shows.
Catch Up enables you to search for content by broadcast date.
Search enables you to find programmes by typing in the name of the show with the on-screen keyboard.

You can see more information about a programme by tapping on its title, or in the Categories menu by selecting its image. You can then switch between series, if more than one is available, by tapping on the series buttons.
How do I find a programme to watch on my iPhone or iPod Touch?: On the iPhone or iPod Touch you can navigate between different menu options by selecting items from the All 4 homepage, tapping the ‘search’ icon, or tapping on the ‘Hamburger’ button at the top right of the screen.

All 4’s homepage showcases the best of our content which includes handpicked collections, most popular shows, Live TV channels and recommendations personalised to you. It contains shortcut to the shows you are watching and helps you navigate quickly to where you want to go.

The All 4 home button at the top left of the app allows you to return to the homepage at any time.
My4 enables you to resume episodes you have partly watched, recommends you the next available episode in the programme you are watching and allows you to save shows to My List to watch later.
Watch Live enables you to stream live TV.
Categories enable you to search for content alphabetically or by category.
Box Sets are complete series collections of our favourite shows.
Catch Up enables you to search for content by broadcast date.
Search enables you to find programmes by typing in the name of the show with the on-screen keyboard.

You can see more information about a programme by tapping on its title, or in the Categories menu by selecting its image. You can then switch between series, if more than one is available, by tapping on the series buttons.
How can I find the programme I was watching earlier?: When you are signed in the My4 Watching page and the Continue Watching section on the homepage list episodes you are part way through watching and these episodes are marked with a ‘Resume’ label. You can also search for a particular episode by date on the Catch Up menu, or you can search for your favourite programmes in the Categories menus or Search. If the programme you were watching is no longer there, this could be due to the rights having expired. If you were watching the video prior to leaving the application, you may get an alert message to indicate that the content is no longer available.
Can I resume interrupted viewing?: It is possible to resume playing an on demand episode on All 4 on your iPad, iPhone or iPod Touch.

If you leave the application before finishing a programme, on your return you will be able to start watching from where you left off (providing the programme is still on the service).

Similarly, if you press 'Pause' or 'Done', you will be able to resume from the same point when you re-select that episode. If you want to go back to the beginning simply drag the playhead on the timeline bar back to the start.

It is not possible to pause and resume live TV viewing.
How do I watch live TV using the All 4 app?: All 4 homepage displays all the channels available for streaming a live programme. Additionally, if you are using an iPad Live TV can be streamed by selecting the ‘Watch Live’ menu item from the global navigation bar. Or if you are using an iPhone or iPod Touch, you can tap on the Hamburger menu on the top right of the screen and select ‘Watch Live’ from the drop down list. Once selected, all of the available channels from 4 are displayed. To stream a live channel, simply press the play button on the image for your selected channel. This will then open the video player and play your selected channel live. Because this is a live stream, pausing and rewinding are not possible.
How do I register with All 4?: If you register with All 4 we can tell you about exclusive previews, programmes and events that might match your interests. To register with All 4 go to www.all4.com/ .
I've forgotten my password. What should I do?: Go to My 4 and select to sign in. Then select the Forgotten your password option. We will email you a link to reset your password. Please remember to check your Junk / Spam folders
Why do I have to sign in to use the All 4 app?: Sign in is required for all users of the All 4 app to ensure age appropriate content cannot be viewed by underage users.
My address is not in your list, what do I do?: We derive your address from your postcode. We get your postcode from a Royal Mail list that is constantly updated, so it’s very rare that a house address is not included. Please check that you gave us the right postcode. If you still can’t find your address, click here for the contact us form.
I am on an iOS 11 or above device and I see a blank screen when on the registration page – what do I do?: Please follow these steps:
1. Tap the "Settings" icon on the home screen
2. Scroll the Settings page down to the bottom
3. Tap the "Safari" menu option
4. Go to the "Privacy & Security"
5. Turn off “Block All Cookies”
6. Return to Channel 4 page and reload
Why are subtitles unavailable?: At the moment, you can only activate subtitles for streaming content of certain brands and episodes. In future, we will be introducing subtitles for downloaded content. If you wish to view content with subtitles, ensure you are streaming the episode and delete any downloaded versions of the same content. Programmes with available subtitles will include a silver ‘S’ logo within the episode information.
What is My4?: My4 is your unique version of All 4, personalised to you. It enables you to resume episodes you have partly watched, recommends or notifies you about the next available episode or series of the programme you are watching and allows you to save shows to watch later.

Watching: The episodes you are part way through watching appear in the My4 Watching section with a ‘Resume’ label. If you finish watching an episode and a next episode is available for that programme, then we will recommend the next available episode to you and it will appear with a ‘NEXT EPISODE’ label. A new episode available for a programme that you are watching will appear with a ‘NEW EPISODE’ label and a notification icon. If you have finished watching a series and a new series is available for that programme then the first episode of the series will appear with a ‘NEW SERIES’ label and a notification icon. If an episode within your Watching section is about to expire, then the episode will appear with an ‘ABOUT TO EXPIRE’ label.

My List: The My List section lists the shows you have added to your list. If a new series is available for a programme added to your list, then a ‘NEW SERIES’ label will appear on that programme image and a notification icon.
How do I delete my watching history?: Deleting the watching history for your account can only be done online via the All4.com website. Sign-in to the All4.com website using your username & password and click on My4 (all4.com/My4) to view your history. Click the ‘Edit’ button at the top of the page (for the History section). You will have an option to select all of your history or you can choose specific episodes to delete. Once you have made your desired changes, click either the ‘Remove’ or ‘Cancel’ button. Any changes made should reflect on the All4 iOS app within an hour. Any changes made should reflect on the All4 iOS app within an hour.
How do I add/remove shows to/from My List?: On your device, navigate to a programme information page. Next to the programme synopsis, a button is displayed. The button label will be ‘+ Add to My List’ on iPad or ‘+ My List’ if you are using an iPhone. Tapping on the button would add the show to your list. If you have already added a show to your list, then the button will be labelled ‘X Remove from My List’ on an iPad or ‘X My List’ on an iPhone. Tapping on the button would remove the show from your list.

Alternatively, you can remove one or more shows from your list online via the All4.com website. Sign-in to the All4.com website using your username & password and click on My4 (all4.com/My4) to view your list. All the programmes added to your list would appear in the ‘Favourites’ section. Click the ‘Edit’ button next to the ‘Favourites’ heading. You will have an option to select all items from your List or you can choose specific shows to delete. Once you have made your desired changes, click the Remove or Cancel button. Any changes made should reflect on the All4 iOS app within few minutes.
How is content restricted to ensure children and young people are unable to access unsuitable content?: The All 4 iOS app provides access to content reflecting the broad range of programmes from 4, some of which may be unsuitable for younger viewers. Such content will have guidance notes displayed that provide warnings about the programme's content. Some content will also be assigned an age rating of either 16 or 18. In order to help you control access to our content we have provided the following options:

Instant Access: Each time you select a programme with an age rating you will be asked to confirm you are over 16 or 18 years of age, depending on the type of content selected.
PIN Access: By selecting this option you can set up an All 4 PIN number. Then if you (or someone else using your iPad, iPhone or iPod Touch) try to view a programme that is age rated, you will be asked to confirm that you are over 16 or 18 years of age depending on the type of content you tried to access, and will be required to enter your All 4 PIN. It is possible to disable the PIN at any time. You will need to enter the PIN correctly in order to do this.
I've forgotten my All 4 PIN. How can I reset this?: If you've forgotten your PIN you can reset it by selecting Parental Controls in settings, and then selecting Forgotten My PIN, then providing the answer to the security question you've set. If you need further assistance please contact Viewer Enquiries.
What history is stored when I use the All 4 app?: Shows you have watched are marked with a ‘Watched’ label. This, together with a ‘Resume’ label on shows that have yet to be fully watched, allows you to see at a glance which episodes you have already seen, or need to finish watching. A full list of viewed shows appears in the My4 section of the site when you are signed in - all4.com/my4
How do I delete my viewing history?: Deleting the watching history for your account can only be done online via the All4.com website. Sign-in to the All4.com website using your username & password and click on My4 (all4.com/My4) to view your history. Click the ‘Edit’ button at the top of the page (for the History section). You will have an option to clear all your history or you can choose specific episodes to delete. Once you have made your desired changes, click the Done button. Any changes made should reflect on the All4 iOS app within an hour.
What does ‘Mobile data’ mean?: Mobile data is an internet source - such as GPRS, Edge, 2G, 3G or 4G - supplied by your mobile phone provider. Mobile data does not include WiFi. The amount of mobile data available to you will vary based on your mobile contract and is usually limited to a certain number of gigabytes of data each month. Please check the exact amount with your mobile service provider.
What does ‘streaming over mobile data’ mean?: When your phone is connected over mobile data (GPRS, Edge, 2G, 3G or 4G) and you click ‘Play’ on any All 4 video, that video will play (‘stream’) over mobile data, thereby consuming some of your mobile data allowance.
I want to see the mobile data charge message again. How can I do it?: You need to uninstall and re-install the All 4 app. The data charge message will accompany this brand new instance of the app.
How do I disable downloading over mobile data?: You can diisable downloading over mobile data by going to the All 4 app settings in iOS settings and disabling the Mobile data option
What’s the difference between ‘Device Settings’ and ‘All 4 app Settings’?: ‘Device settings’ refers to the settings of your tablet or mobile phone. You can access them by selecting the settings icon on your tablet/mobile. ‘All 4 app settings’ are specific to the All 4 application. You can access them by clicking on the settings icon in the All 4 menu.
Can I download over mobile data (3G/4G)?: Yes, you can can download with 3G/4G or wifi
What do I need to do to stream over mobile data?: To stream All 4 videos over mobile data you need:

- A mobile data-enabled device
- Mobile data enabled in ‘Device Settings’
- Mobile data streaming enabled in ‘All 4 app Settings’ (note: this is enabled by default in the app).
Will I be charged to stream over mobile data?: All 4 is a free service and won’t charge you for streaming over mobile data. However, you may incur service charges from your mobile data provider if you exceed your data allowance.
What does it mean when I get a ‘Network connection unavailable or too slow’ message?: It means that the mobile data connection is non-existent or is not fast enough to stream video.
What does it mean when I get the ‘retry’ error message?: Clicking the retry button will attempt to establish your mobile data connection.
I clicked the ‘retry’ button on the connectivity error message but nothing happens. Why?: It means that a mobile data connection could not be established.
I get a ‘Connectivity – enable/exit’ message. Why?: This means that although mobile data has been enabled on your device settings, mobile data streaming has been disabled on your All 4 app settings. This needs to be enabled for successful streaming.
I keep getting the mobile data charge message, how can I get rid of it?: If you tick the ‘Don’t show this message again’ box on the message, you will not see it again. (Note: after ticking this box, the only way to see this message again is to uninstall the app and re-install it.)
If my mobile connection switches from WiFi to mobile data, can I continue streaming/watching? Or vice versa?: Yes, you can stream on both WiFi and mobile data.
How much will it cost to stream All 4 programmes?: All 4 is a free service and won’t charge you for streaming programmes over mobile data. However, you might incur some costs if you exceed your mobile data allowance. Please check this with your mobile data provider.
What’s the difference between WiFi and mobile data?: WiFi is a short-range static wireless connection. To use it for internet access, your device must connect (over WiFi) to a wireless router – such as the one at your favourite coffee shop that allows customers free internet access. Mobile data is usually available on your device as part of a paid contract or on pay as you go services. It allows you to browse the internet or stream content anywhere you can access a strong enough signal.
I’m on mobile data and in the qualifying geographical locations but it doesn’t let me play. Why?: Check your ‘All 4 app settings’ and your device settings to ensure mobile streaming is enabled. You can also try turning mobile data on and off, which might resolve the issue. If this keeps happening, contact your network operator.
I live in the UK but when I try to use All 4 I get an ‘All 4 content is not available in your current location’ message: Why is this and what can I do about it?: All 4 uses geo-blocking software to detect where your device is located when it connects to the internet. Occasionally you may be accessing from the UK but the software mistakenly thinks your location is outside this area, and so blocks your access to All 4. This is most likely caused by the way your Internet Service Provider sets up and manages your account. We suggest you contact your Internet Service Provider and explain the problem, which they should be able to resolve. You can also try turning mobile data on and off, which might resolve the issue.
When I try and play a video, I get a ‘Content not available’ message. What can I do?: Please report this to Viewer Enquiries contact us
Can I watch All 4 while outside the UK?: Technically no. However, if you download the content you want to watch before leaving the qualifying geographical locations, you can watch it where you like. All 4 is only available to stream in the UK, Republic of Ireland, Jersey, Guernsey and Isle of Man. (Note: there are parts of Dorset and Kent where, in some weather conditions, you get a stronger mobile data signal from France than the UK, even if you have a UK SIM. This may cause All 4 to think you are abroad.)
Can I watch All 4 on my UK SIM on roaming while outside the UK?: No, this is not possible. Rights agreements mean that our All 4 service is only available in the UK and the Republic of Ireland, (although not for all programmes in ROI).
I disabled mobile data but I can still browse the app. Why?: Browsing the app won’t consume nearly as much mobile data as playing a video, so we haven’t disabled it. If you wish to disable any type of mobile data usage caused by browsing the app, then this can be disabled in your device mobile settings.
Why do I get a black screen or frozen image with audio still playing out in the background when I am watching a programme?: The All 4 application automatically detects the best available bandwidth to play out the most suitable quality video/audio format. If you are in an area with low WiFi or Mobile Data connectivity, the application will detect this and send a lower quality video stream. The lowest quality stream is audio only. As soon as the application detects you are in an area with better connectivity, a higher quality video stream is transmitted.
Do I need to be signed in to watch over mobile data?: No, although some All 4 programmes are only ever available to signed-in users.
Is all All 4 content available to stream?: Yes, you can stream all All 4 content over mobile data.
Do I have to register with All 4 to download?: You must have registered with All 4 and be signed in to your account to download programmes. Channel 4 is a not-for-profit organisation, and our download service is funded with money made from advertising. Your address information could help us deliver ads that you find more relevant.
How long are the programmes available to download for?: The majority of downloadable programmes will be available to download for at least 30 days after broadcast.
How do I download an All 4 show on my iPad, iPhone or iPod Touch?: See here for a step-by step guide http://apps.channel4.com/app/download-on-all-4/download-on-all-4
Do I have to be connected to the internet to watch a programme I’ve downloaded?: You do not have to be connected to the internet to watch a downloaded programme. The main benefit of All 4’s download service is that once you have downloaded a programme you can watch it offline or outside the UK.
If I download a programme, how long do I have to watch it?: Once you have finished downloading a programme, you have a limited amount of days as indicated on the download to complete viewing it before it expires from your device (usually 30 days).
My device won’t let me download and says there are space issues, how can I fix this?: Downloaded programmes are stored on your device. If the size of the attempted download is greater than the storage space available on the device you won’t be able to start downloading. You will first need to free up space on your device by removing items.
I have the All 4 app on my device – can I download programmes?: Not all programmes are available for download but those that are will be clearly marked with the download symbol or the word 'Download'.
Why can’t I download programmes from All 4?: The download service is available for iOS and Android supported devices. If you are able to get the All 4 app on your iOS or Android device then you will be able to download content - provided you have enough space on your device, you are signed in and have access to WiFi.
If I delete a downloaded programme, can I re-download it?: Yes, as long as the download is still available, you can download it as many times as you like.
Why aren’t some of your US programmes available to download?: All 4 does not always have the same rights for all of our programmes. Some programmes aren’t available for download but all those that are will be clearly marked with the download symbol or the word 'Download'.
What programmes are available to download?: We have tried to make as much of our catch up content available for download as possible. Unfortunately, All 4 does not always have the same rights for all of our programmes. Some programmes aren’t available for download but all those that are will be clearly marked with the download symbol or the word 'Download'.
How do I remove a programme from my device?: In order to delete a programme swipe left on the download in the downloads section. Alternatively, if you select the edit button then you can select multiple downloads and then press 'delete' to delete them all at once.
If I pause a download, how do I restart?: Sorry you can't pause a download, so you'll have to start again.
Where can I find out what is downloading?: To check whether your downloads are nearing completion you should visit the combined queued/download screen for information.
Where do I find the programmes I’ve downloaded?: To check your completed downloads you should visit the combined queued/download screen for information.
Can I download more than one programme at a time?: You can add as many items to your Queue as you like, but you can only download one programme at a time. Once it has completed downloading, the next item in the Queue will commence downloading.
Will downloads continue when the app in the background?: Programmes will download when the All 4 app is in the background, so long as the device is connected to the internet via WiFi.
Why aren't my downloads continuing in the background?: If your downloads aren’t continuing to progress when the app is in the background, ensure that ‘Background app refresh’ is set to ‘On’. This can be found on your device settings under General > Background app refresh > All 4 app and may solve the issue.

Note that downloads will not continue in the background unless you are connected to the internet via a WiFi connection.
How many programmes can I download?: You can download as many programmes as you like as long as you have enough storage space on your device.
Do you have a series link to automatically download the next episode of a series?: At this time it is not possible to series link downloads. This is a feature we will look at implementing in a future release.
Can I pre-book a programme to download?: At this time it is not possible to pre-book a programme to download. This is a feature we will look at implementing in a future release.
What happens when the download expires?: When a download has expired, if you are online then you can tap the 'redownload' icon and it will download the item again for another 30 days.
What happens if I lose my WiFi connection when I am downloading?: If you lose your WiFi connection when downloading a programme, it will move into a queued state. When you next connect to WiFi, the programme will automatically resume downloading.
What happens if I travel outside of the UK when I am downloading?: If you leave the UK when you are downloading a programme, it will move into a paused state. When you return to the UK and connect to WiFi, you will need to manually un-pause it in order to re-start the download.
Can I watch programmes I’ve downloaded outside the UK?: The main benefit of All 4’s download service is that once you have downloaded the programme, you can watch it offline or outside the UK.
Can I download programmes when I am outside the UK?: No, you have to be in the UK to download a programme. If you leave the UK while you are downloading a programme, it will move into a paused state. When you return to the UK and connect to WiFi, you will need to manually un-pause it, in order to re-start the download.
I live in the Republic of Ireland. Can I use the download service?: If you are able to get the All 4 app on your device then you will be able to download available content.
Do I have to be signed in to watch a download?: You do not need to be signed in to watch a downloaded programme.
Why are there no subtitles available for downloads?: Currently subtitles are only available for streaming content. We are working to include subtitles on all of our content but for now, subtitles on downloads are not available. If you want to use subtitles when streaming an episode, ensure that the same episode is deleted from your downloads.
How do I set up a PIN?: Go to the Settings section. Then select Parental Controls. The page will inform you that you can set up a PIN for either All rated content (16+) or 18 rated content (18+). Confirm you accept our Terms of Use and then create your 4-digit PIN. Finally, tap Enable PIN. This will set a new PIN.
How do I disable a PIN?: Go to Settings, select parental controls, enter PIN, then select the Parental Controls switch to switch off.
How do I set up a PIN just on 18 rated content?: Select Parental Controls from Settings menu, enter a PIN, and a secuirty question, select 18 rated content.
How do I change the level that the PIN is applied at?: Select Parental controls from Settings menu, enter PIN, select Change Pin and settings, change rating preference, select confirm
Why can't I pause live TV streaming?: The watch live feature only supports the live stream of the channel and cannot be paused. It is also not possible to rewind or fast forward the stream.
Why is the programme I want to watch not available on live TV streaming on iPad, iPhone and iPod Touch?: Channel 4 must acquire specific rights for some programmes, such as US shows and films, in order to show these on a particular All 4 service. Therefore it can't be guaranteed that all programmes will appear on all our devices.
I live in the Republic of Ireland; can I watch live TV streaming?: For legal reasons, the Watch Live service is only available to residents of the UK.
Why can’t I view live TV programmes in full screen on my device?: Different programmes, especially films, are broadcast in different aspect ratios. Your device will display the programme with the best fit to your device’s screen size so you don’t lose any of the picture.
Do you support AirPlay and TV-Out (HDMI) for the All 4 iOS App?: The All 4 app supports AirPlay and HDMI TV-Out connection for iOS 8.0 or above devices only.
When using AirPlay, playback is optimised for Apple TV version 7 (or above). Airplay is not supported for non-Apple TV devices or audio only devices.
AirPlay is not supported on version 8.0+
How do I start using AirPlay with the All 4 app?: Here's how to start using AirPlay:
Via your iPhone/iPad device settings:
1. Connect your iOS device and Apple TV to the same WiFi network.
2. Swipe up from the bottom of your screen to access the Control Center.
3. Tap AirPlay.
4. Tap the name of the Apple TV where you wish to AirPlay.
5. Once you have selected your Apple TV, begin video playback.

Via the All 4 App playback controls:
1. Connect your iOS device and Apple TV to the same WiFi network.
2. Begin playing video content.
3. Tap the AirPlay icon to the right of the playback controls within the All 4 player.
4. Select your Apple TV from the list of available devices that appears and begin playback.
AirPlay is not supported on version 8.0+
Can I mirror my device using AirPlay?: Yes the All 4 app supports mirroring.
AirPlay is not supported on version 8.0+
How do I enable mirroring on my device?: To enable mirroring when connected to an Apple TV, ensure the ‘Mirroring’ toggle is set to ‘On’ in your device settings. Mirroring cannot be enabled via the All 4 playback controls:
Enable mirroring via device settings:
1. Connect your iOS device and Apple TV to the same WiFi network.
2. Swipe up from the bottom of your screen to access Control Center
3. Tap AirPlay.
4. Select your Apple TV from the list of available devices that appears.
5. Ensure mirroring is enabled via the toggle that appears once connected to your Apple TV.
Why is my device showing a black screen when using AirPlay mirroring?: In order to reduce bandwidth usage and improve the quality of video, when viewing streaming content over AirPlay with mirroring enabled, the device will not display video content simultaneously with your Apple TV.
Why is my download not playing correctly using AirPlay?: If you are experiencing audio only playback, please enable mirroring on your device, as this may fix the issue. When watching downloaded content, playback quality may not be optimised. If this is an issue, try streaming the same content directly from the app – this could provide an improved viewing experience.
Why is my device auto-locking when using AirPlay?: If your device is auto-locking during video playback, ensure that auto-lock is disabled on your device. To do this, tap the Settings icon on your device, then the General button. Tap on the Auto-Lock option and set your preference to ‘Never’.
Why is AirPlay not working?: AirPlay for All 4 is only compatible for use with Apple TV. Please ensure you have the latest iOS version of Apple TV installed.
Please check you have a strong WiFi connection when using AirPlay. A low strength connection will cause AirPlay quality issues, or the inability to connect. If AirPlay is still not working please visit Apple Support for AirPlay troubleshooting tips.
Why is the AirPlay icon not appearing in the playback controls?: The AirPlay icon may not be available for one of the following reasons:-
- You are not in range of an Apple TV device.
- You are not connected to the same WiFi as your Apple TV.

For further AirPlay troubleshooting, please visit Apple Support.
Why am I experiencing poor quality playback when using AirPlay?: If you are using an older device that uses an A5 chip processor, such as iPad2 or iPad mini 1st gen, this may impact your AirPlay viewing experience.
Newer devices with the A7 processor can provide improved playback quality. A poor WiFi connection will cause playback quality to suffer. Ensure you have a strong WiFi connection when using AirPlay.
If watching downloaded content, playback quality may not be optimised. If this is an issue, try streaming the same content directly from the app – this could provide an improved viewing experience.
Can I minimise the All 4 app when using AirPlay?: Yes, the All 4 app can continue to play via AirPlay while your device is locked or the All 4 app is in the background.
What should I do if the adverts freeze when using AirPlay?: On the rare occasion where adverts freeze during AirPlay streaming for more than 15 seconds, please cancel the video playback and try again.
Which iOS versions for the Apple TV do you support?: Playback is supported for Apple TV iOS version 7 or above. To find out how to check and upgrade your Apple TV iOS version, please visit Apple Support.
Do you support Google Chromecast for the All 4 iOS App?: The All 4 app supports Google Chromecast for iOS 8.0 devices onwards.
How do I start using Google Chromecast with the All 4 app?: Here's how to start using Google Chromecast: Via your iPhone/iPad device settings:
1. Plug in your Google Chromecast into your HDTV and power up. Then visit Google chromecast.com/setup
2. Connect your phone or tablet to the same WiFi network as your Google Chromecast
3. Once connected to the same WiFi network, you will see the Chromecast button appear in the main nav of the All 4 app, and also in the player controls when playing a video
4. Tap the name of the Google Chromecast where you wish to Cast.
5. Once you have selected your Google Chromecast, allow it to connect. Once connected the cast icon will display in connected state and you are able to Cast videos to your HDTV once you begin playback of a video.
Why is the Google Chromecast icon not appearing in the playback controls?: It may be that your Google Chromecast device is disconnected, or not on the same WiFi network as your device. Check that the Google Chromecast device is correctly plugged in and also on the same network.
Can I minimise the All 4 app when using Google Chromecast?: Yes, with Google Chromecast you are able to minimise the All 4 app and the video will continue to play on your HDTV.
How do I disconnect from Google Chromecast?: To disconnect from Google Chromecast, simply tap the Cast button in the navigation bar at the top of the app, and then select disconnect.
Why is the download quality poor when using Google Chromecast?: When casting content, the video playing on your HDTV is not the downloaded file – for Google Chromecast, the video must be streamed and as such the quality may vary depending on your bandwidth.
Why is the download using more bandwidth when using Google Chromecast?: When casting content, the video playing on your HDTV is not the downloaded file – for Google Chromecast, the video must be streamed and as such will require more bandwidth to play the content.
Why can’t I cast a download when abroad?: When casting content, the video playing on your HDTV is not the downloaded file – for Google Chromecast, the video must be streamed and as our restrictions do not allow streaming All 4 content abroad, the video will be unable to cast (although you are still able to view downloads on your device). Rights agreements mean that our All 4 service is only available in the UK. Even if you are a citizen of the UK you cannot access the service from abroad. Some of our programmes are available in the Republic of Ireland, subject to rights. As Google Chromecast is a streaming service which we require specific rights for it will not be possible to watch any All 4 downloaded content using Google Chromecast.
Can I Google Chromecast all content?: You can watch all the latest catch up, free box sets, plus a huge library of recent, classic and online shows including Shorts. It is not currently possible to cast the Watch Live service nor Clips and Extras. Channel 4 must acquire specific rights for some programmes in order to show these on a particular device, therefore some shows may not be available to cast on Google Chromecast.
Accessibility options with Google Chromecast: It is not currently possible to watch programmes with subtitles or audio description when casting media on Google Chromecast. You will need to disconnect from Google Chromecast and watch locally on your computer or mobile, if supported.
Can I pause All 4 programmes with Google Chromecast?: You can pause an All 4 programme on Google Chromecast at any time from your mobile, tablet, or computer for up to 20 minutes. After this time the Google Chromecast device will disconnect from All 4 and return to your Google Chromecast home screen.
Can I change the volume with Google Chromecast?: For iOS (iPad, iPhone) devices you can use the volume slider from the All 4 player. This will adjust the native TV/speaker volume using Google Chromecast.
Can I access All 4 using Google Assistant on my Google Home or mobile device?: Yes! You can now access all All 4 shows using your Google Assistant on your Google Home (using a Chromecast) or your mobile device. Google Assistant on your Google Home device You can ask your Google Home device to play an All 4 show on a Chromecast device by saying… • Ok Google, Play Bake Off on the Living Room TV Google Assistant on your mobile device You can ask the Google Assistant to search for an show in the All 4 app by saying • Ok Google, Play The Inbetweeners You can also control your Chromecast device by saying: Ok Google… • Pause • Play • Rewind 30 Seconds • Fast forward to 5 mins before the end • Next/previous episode • What is playing? • How long is left? • Stop For more info on controlling video with the Google Assistant go to the Google Home Help page here https://support.google.com/googlehome
How do I link All 4 to my Google Assistant enabled device?: In order to use All 4 with the Google assistant you must first link your All 4 account with the Google account you use to access the Google Assistant (both on your mobile device or a Google Home device) To link your All 4 account: On your mobile device 1. Open the Google Home App 2. Tap the navigation menu (3 lines in the top left corner of the app) 3. Tap More Settings… 4. Tap Videos and Photos 5. Find All 4 in the list of available video services and click Link 6. Fill in your All 4 account details and click Sign In Your accounts will now be linked and you you can use the Google Assistant with All 4. For more details how this works, please click here. For more info on the Google Assistant, go to the Google Home page https://support.google.com/googlehome/
How do I start using an HDMI Connection?: Using an Apple approved adapter, connect your device to a TV using an HDMI cable. To view content, ensure your TV is set to the correct HDMI input channel before playing All 4 programmes. The HDMI connection is only compatible with an HD-ready TV, and with devices running iOS 8.0 and above.
Why is my HDMI connection not working?: Ensure you are using an Apple-approved Lightning Adapter and that your TV is set to the correct HDMI input channel before playing All 4 programmes. The HDMI connection is only compatible with an HD ready TV, and with devices running iOS 8.0 and above. Please note that we do not support the older 30-pin version of the AV Adapter
Which iOS version is required by All 4 on the iPad, iPhone and iPod Touch?: All 4 iOS v8.0+ requires iOS 10.3+ iOS 10.2 and below will continue to be able to use 7.6.2 for the time being.
Can I use All 4 on the iPad, iPhone or iPod Touch when I'm not connected to the internet?: You can only use All 4 offline to watch previously downloaded programmes.
Is mobile data connectivity supported?: Yes, you can browse and stream On Demand and live programmes using 3G/4G or WiFi.
Will my network provider charge me for using All 4?: Some Network Providers may charge you for the amount of data you use or impose limits which could impact the volume of All 4 content you can view on the iPad, iPhone and iPod Touch. You should check with your Network Provider if you are unsure about their charges or download limits.
Why does the All 4 app occupy so much space on my device?: The programmes downloaded via All 4 app are stored on your device. Therefore, these downloads will occupy additional storage space on your device. If you do not have any programmes downloaded via the app but the app still occupies a lot of space on your device then removing the app and re-installing it should resolve this problem. If this doesn't resolve the problem then please contact us

Last updated: June 2017
What are the minimum operating requirements to watch on All 4?: iOS 10.3 + in order to upgrade to the new app Users 10.2 and below can continue to use 7.6.2 for the time being. At some point it is likely that this version will be deprecated

About All 4

About All 4 on iPad, iPhone or iPod Touch

Getting started

My4

All 4 Parental Controls

History

Mobile Data

Download for Viewing Offline and Outside the UK

PIN Queries

Watch Live Queries

AirPlay Queries

Google Chromecast Queries

HDMI Queries

Technical queries

About All 4

About All 4 on iPad, iPhone or iPod Touch

Getting started

My4

All 4 Parental Controls

History

Mobile Data

Download for Viewing Offline and Outside the UK

PIN Queries

Watch Live Queries

AirPlay Queries

Google Chromecast Queries

HDMI Queries

Technical queries