Channel 4 response to Ofcom investigation into the provision of subtitling

Following Ofcom’s investigation into an extended outage of Channel 4’s access services in September 2021, Channel 4 has issued the following statement:

“Channel 4 is very disappointed with Ofcom’s decision and will review its findings carefully. We would like to apologise once again to our audiences for the disruption to our access services following the catastrophic incident last September and since then we have implemented a number of new systems and processes to avoid a serious incident in the future.”