Mary Portas returns to help retailers in series 3 of Secret Shopper

Retail guru and customer service champion Mary Portas returns for a third series of Secret Shopper bringing her expertise to help a range of retailers who are in need of some fresh ideas to transform the customer experience and, in turn, their businesses.

The six-part series will see Mary evaluate the business from shop floor to stock room and to help Mary will enlist some secret shoppers to find out what it’s really like to be a customer in the shops she has taken under her wing.

Armed with this information Mary will show the staff and owners where they are going wrong and work with them to make changes, big and small, that she hopes will offer better service to their customers and increase profits.

Mary will pull out all the stops to help businesses thrive – but will her advice be welcome?

Mary Portas, Secret Shopper has been commissioned by Channel 4’s Commissioning Editor for Factual Entertainment, Rich Evans and is being produced by Optomen.