Complaints about programmes, on-demand and online content
This section is about complaints relating to programmes, on-demand and online content.
Handling complaints
Channel 4 will respond to complaints it receives, and content creators are expected to co-operate and assist in this where needed. If a content creator receives a complaint they should discuss with the commissioning editor and content lawyer/compliance advisor before responding.
Where a complainant is dissatisfied with a response from Channel 4 in relation to a programme or on-demand content on Channel 4 streaming, they may decide to pursue their complaint with Ofcom and in some cases may decide to go directly to Ofcom without contacting Channel 4. Content creators are expected to co-operate with and assist Channel 4 in responding to any Ofcom requests/investigations including attending an Ofcom hearing.
Where a complainant is dissatisfied with a response from Channel 4 in relation to online content which raises issues of fairness and/or privacy, they can appeal to the Independent Online Complaints Reviewer and seek a review of the complaint. If the reviewer entertains the review, content creators are expected to co-operate and assist Channel 4 in responding to the review.
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