Help with Channel 4
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Channel 4 no longer has notifications on download expiry. When a download has expired, if you are online then you can tap the 'redownload' icon and it will download the item again for another 30 days if available.
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This means that although mobile data has been enabled on your device settings, mobile data streaming has been disabled on your Channel 4 App settings. This needs to be enabled for successful streaming.
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The Channel 4 application automatically detects the best available bandwidth to play out the most suitable quality video/audio format. If you are in an area with low Wi-Fi connectivity, the application will detect this and send a lower quality video stream and an alert message is displayed to indicate the connection is running too slowly to play video. As soon as the application detects you are in an area with better Wi-Fi connectivity, a higher quality video stream is transmitted.
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Channel 4 is a free service and won’t charge you for streaming over mobile data. However, you may incur service charges from your mobile data provider if you exceed your data allowance.
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When your phone is connected over mobile data (GPRS, Edge, 2G, 3G or 4G) and you click ‘Play’ on any Channel 4 video, that video will play (‘stream’) over mobile data, thereby consuming some of your mobile data allowance.
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You need to uninstall and re-install the Channel 4 app. The data charge message will accompany this brand new instance of the app.
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On iOS, in order to download a programme, you must be connected to the internet via Wi-Fi. On Android, in order to download a programme, you can be connected to the internet via Wi-Fi, or you can download while using your 3G/4G connection. Once programmes have been downloaded, you can watch them offline or overseas.
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On the channel4.com website
When you are logged in you will see 'My 4' in the navigation menu at the top of the page. By clicking on 'My 4', a menu beneath this will open up, giving you a link to sign out.
On the iPhone and iPad app
To check if you are logged in go to the “Settings” page via the cog on the main menu of the iPad, or via the menu on the iPhone. If you are logged in you will see your display name at the top of the page.
On the Android app
To check if you are logged in, open the menu at the top of the screen. If you are logged in you will see your display name at the top of the menu.
On Smart TVs, Games Consoles and Set Top Boxes
When you are logged in you will see your display name at the top of the page. Next to your display name there will be links to 'manage Your account' and to 'log out'.
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Log in to channel4.com and click on 'My 4' in the top navigation bar. Select the 'Account settings' link. Select the 'Edit Details' link from the Personal Details section. From here you can change your title, first and surname, display name, email address, gender and home address. Finally, once you have made all your changes, select the 'Save' button.
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If you feel the app is not performing well e.g. it takes a long time to load images and play video, you can make sure your device has sufficient memory by closing all unused apps and rebooting the device.
512 MB RAM (Random Access Memory) is the minimum required memory for Channel 4 to work on smartphones. You will require 1GB on tablets. However, 1 GB is also recommended to optimise performance on smartphones.
In addition, 20 MB of internal storage is required for caching images on disk. Therefore, if the internal memory is completely full and the app is running it may become very unstable and crash.
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