Help with Channel 4
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We are aware that some viewers are having issues at the moment casting from the Channel 4 app to Google TV. Our tech team are working on the issue and we hope to have this rectified as soon as possible.
In the meantime, as an alternative, Channel 4 is also available to stream on these platforms.
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The terms and conditions for the Channel 4+ streaming service can be found here
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No, to watch full-length programmes via the Channel 4 service or video clips, you have to use the HTML5 Player
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Channel 4 no longer has notifications on download expiry. When a download has expired, if you are online then you can tap the 'redownload' icon and it will download the item again for another 30 days if available.
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This means that although mobile data has been enabled on your device settings, mobile data streaming has been disabled on your Channel 4 App settings. This needs to be enabled for successful streaming.
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The Channel 4 application automatically detects the best available bandwidth to play out the most suitable quality video/audio format. If you are in an area with low Wi-Fi connectivity, the application will detect this and send a lower quality video stream and an alert message is displayed to indicate the connection is running too slowly to play video. As soon as the application detects you are in an area with better Wi-Fi connectivity, a higher quality video stream is transmitted.
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