Help and information about Channel 4 websites

Common FAQ results

How do I enable DRM in my browser to play video on channel4.com?

You may receive a “You must enable DRM in your browser to play video on channel4.com” error message when trying to stream on our website. 

As a first step, please ensure you are on the latest version of either Google Chrome, Mozilla Firefox, Microsoft Edge or Safari.

If you are on the latest version of one of our supported browsers and still receive the error, please follow these steps to fix this issue:

Desktop Chrome browser

1. Go to chrome://settings/content (please copy and paste this link into the browser)
2. Scroll down to the bottom of the page and click on Protected Content
3. Click the toggle button so it says "Allow sites to play protected content (recommended)"

Desktop Firefox browser

1. Go to about: preferences
2. Scroll down to the "digital Right Management (DRM) Content" section
3. Tick the "Play DRM-controlled content" box

Desktop Microsoft Edge browser

1. Go to edge://settings/content/protectedContent (please copy and paste this link into the browser)
2. Click the toggle buttons on for both Allow sites to play protected content (recommended) and Allow identifiers for protected content (computer restart may be required) 
3. If necessary, please restart your computer or laptop in order to start watching

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How do I get our charity/organisation added to your help and support pages?

We try to ensure our featured charities and organisations are non-profit, registered, national and have good availability; giving our viewers the best support opportunities possible. If you wish to be considered please use the ‘Contact Us’ tab on this page or via this link marking you message for the information of the Help and Support Adviser.

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Why can't I use Watchlive on channel4.com in Safari on OSX Mavericks

Safari is now officially unsupported by Apple on OSX Mavericks due the age of this Operating System. Please use Chrome or if possible upgrade your Mac to the latest version of OSX.

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Why do I sometimes get a prompt when I am using Watch Live to ask me if I want to keep watching?

We have added an automatic timeout to our Watch Live service to ensure that streaming stops if nobody is watching. This helps us to conserve resources. Streaming will resume if you respond to the prompt.

 

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Do I need a TV licence to use the Watch Live service?

Yes, you must have a valid TV licence to watch programmes on the Watch Live service. 

To buy a TV licence or to obtain further information about licensing requirements, call TV Licensing on 0300 790 6071 or visit http://www.tvlicensing.co.uk/.

 

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Can I use the Watch Live service if I live in the Republic of Ireland?

For legal reasons, the Watch Live service is only available to residents of the United Kingdom.

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