Help with Channel 4
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Freeview is a digital service which broadcasts free-to-air television channels, radio stations and interactive services from Channel 4, BBC, Sky and other broadcasters. By end of 2012, the analogue TV system was completely replaced by Digital Terrestrial Television (DTT). Freeview DTT coverage is steadily growing, with a large number of UK homes currently able to receive the five main terrestrial channels, plus many more. Channel 4, Channel 4+1, E4, E4+1, More4, Film4 and 4seven are currently available on Freeview. For more information on Freeview click here (Opens in new window) to go to their website.
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On many of our platforms, when coming to the end of a programme either a new episode or recommended episode will begin to play automatically.
On our iOS and Android apps, in the Live TV section, when you are signed in, you can toggle to turn autoplaying content off within the ‘On Now’ view.
For on-demand programming, we do not currently offer the ability to turn auto-playing content off other than by closing the player (in browser) or by tapping back to the content you were watching (mobile apps). However, we are looking into improving this experience as soon as possible.
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Yes. You'll be able to resume playback from where you left off in an episode, and this works across devices too so if you switch from your PC to your iPhone, for example, your resume point will be remembered. Similarly if you press pause, you will be able to resume when you select that episode again.
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If you have entered your date of birth incorrectly and need to change it, please contact us at www.channel4.com/contact
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We have a curated signed collection, available on all streaming platforms, containing some of our most popular shows with British Sign Language interpretation. This is available from the homepage on most platforms or by going to channel4.com/signed, or searching the word 'signed' within the platform.
Signed programmes or episodes feature a BSL icon as part of their main image.
We are adding new titles to this collection all the time, as well as looking to improve the navigation to these programmes. -
Channel 4 supports sign in via QR code across all platforms with the exception of Roku and Amazon Fire.
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In order to stream content it has to be quite heavily compressed. Unfortunately this process does result in some degradation of picture quality, particularly when watched in full screen mode.
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Audio Description is currently supported on the Channel 4 Streaming website, the iOS app, the Android app, Roku and tvOS.
We are working to enable Audio Description on more Smart TV platforms.
Across the C4 Streaming platforms which support Audio Description, around 40% of our programme hours have this access service, and we’re adding new titles all the time.
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Subtitles for on-demand content are supported on the Channel 4 Streaming website, the iPhone and iPad app, the Android app, YouView, Playstation, Xbox, Roku, Amazon Fire, Freeview Play, Freely, Samsung devices and on our content available on Sky and Virgin. Subtitles are supported on live content for all platforms with the exception of Samsung and XBox.
Subtitles are also available on downloads on the iOS and Android apps.
99.9% of the content on the C4 Streaming service has the subtitles feature.
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Audio Description is currently available on tvOS, Roku and Now TV devices. We are working towards AD availability on our other Smart TV and Games Console apps. Our C4 Streaming website and mobile apps also support Audio Description.
Where available, Audio Description is represented by an 'AD' icon next to an episode. Select the '*' on your remote control for accessibility services on Roku and Now TV and to enable Audio Description during a programme. An 'Audio Described' category is available within the Channel 4 app on Roku and Now TV devices.
Across the Channel4 Streaming platforms which support Audio Description, around 40% of our programme hours have this service available, and we’re adding new titles all the time.
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