Help with Channel 4
Search FAQs about our video on demand service
Find FAQ by section
Related FAQ results
-
Channel 4 is committed to providing a streaming service that is accessible to the widest possible audience, regardless of ability, capability or technology.
At Channel 4, we routinely check experiences across our platforms against the latest WCAG guidelines. We work closely with the Digital Accessibility Centre (DAC) to review and audit screens. We also seek to improve usability through user feedback and research.
We respond positively to feedback regarding the accessibility of any of our services. We aim to conform to the World Wide Web Consortium's (W3C's) Web Content Accessibility Guidelines (WCAG), to AA level, wherever possible.
For further information on the accessibility of the Channel 4 Streaming website please view our accessibility statements [https://www.channel4.com/4viewers/accessibility]
If you would like to comment about the accessibility of our streaming service please use the Contact Us Form or email accessibility@channel4.co.uk
-
It is no longer possible to control Chromecast devices using your Google Home. You can still use the Channel 4 app on IOS and Android or from channel4.com to cast and control your Chromecast.
-
Channel 4 supports sign in via QR code across all platforms with the exception of Roku and Amazon Fire.
-
Channel 4 Streaming has been built according to best practice to support users with cognitive impairments. For example, logical and consistent navigation is provided, text and language is as simple as possible to understand.
-
Subtitles are currently supported on YouView, Playstation, Xbox, Roku, Amazon Fire, Freeview Play, Freely, Samsung devices and on our content available on Sky and Virgin.
Most of our recent content will have subtitles available. If subtitles are available, there will be a speech bubble icon to indicate availability. Subtitles are activated by selecting the subtitles icon with your remote control.
-
Audio Description is currently available on tvOS, Roku and Now TV devices. We are working towards AD availability on our other Smart TV and Games Console apps. Our C4 Streaming website and mobile apps also support Audio Description.
Where available, Audio Description is represented by an 'AD' icon next to an episode. Select the '*' on your remote control for accessibility services on Roku and Now TV and to enable Audio Description during a programme. An 'Audio Described' category is available within the Channel 4 app on Roku and Now TV devices.
Across the Channel4 Streaming platforms which support Audio Description, around 40% of our programme hours have this service available, and we’re adding new titles all the time.
-
Audio Description is currently supported on the Channel 4 Streaming website, the iOS app, the Android app, Roku and tvOS.
We are working to enable Audio Description on more Smart TV platforms.
Across the C4 Streaming platforms which support Audio Description, around 40% of our programme hours have this access service, and we’re adding new titles all the time.
-
Channel 4 Streaming supports Voiceover on tvOS. We are working towards screen reader compatibility on our other Smart TVs and our Games Console apps.
-
On many of our platforms, when coming to the end of a programme either a new episode or recommended episode will begin to play automatically.
On our iOS and Android apps, in the Live TV section, when you are signed in, you can toggle to turn autoplaying content off within the ‘On Now’ view.
For on-demand programming, we do not currently offer the ability to turn auto-playing content off other than by closing the player (in browser) or by tapping back to the content you were watching (mobile apps). However, we are looking into improving this experience as soon as possible.
-
We have a curated signed collection, available on all streaming platforms, containing some of our most popular shows with British Sign Language interpretation. This is available from the homepage on most platforms or by going to channel4.com/signed, or searching the word 'signed' within the platform.
Signed programmes or episodes feature a BSL icon as part of their main image.
We are adding new titles to this collection all the time, as well as looking to improve the navigation to these programmes.
Not found the answer you were looking for?