Help with Channel 4
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Channel 4 supports sign in via QR code across all platforms with the exception of Roku and Amazon Fire.
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C4 Streaming has been built according to best practice to support users with cognitive impairments. For example, logical and consistent navigation is provided, text and language is as simple as possible to understand.
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We have a curated signed collection, available on all streaming platforms, containing some of our most popular shows with British Sign Language interpretation. This is available from the homepage on most platforms or by going to channel4.com/signed, or searching the word 'signed' within the platform.
Signed programmes or episodes feature a BSL icon as part of their main image.
We are adding new titles to this collection all the time, as well as looking to improve the navigation to these programmes. -
Channel 4 Streaming supports Voiceover on tvOS. We are working towards screen reader compatibility on our other Smart TVs and our Games Console apps.
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Audio Description is currently available on tvOS, Roku and Now TV devices. We are working towards AD availability on our other Smart TV and Games Console apps. Our C4 Streaming website and mobile apps also support Audio Description.
Where available, Audio Description is represented by an 'AD' icon next to an episode. Select the '*' on your remote control for accessibility services on Roku and Now TV and to enable Audio Description during a programme. An 'Audio Described' category is available within the Channel 4 app on Roku and Now TV devices.
Across the Channel4 Streaming platforms which support Audio Description, around 40% of our programme hours have this service available, and we’re adding new titles all the time.
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If you need to manage or change your subscription please visit the below links depending on which device you signed up on:
Channel4.com - https://www.channel4.com/plus/settings-subscriptions
iOS/Apple - https://apps.apple.com/account/subscriptions
Google/Android - https://play.google.com/store/account/subscriptions
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We ask for your payment details upfront to verify you are a UK card holder and ensure there is no interruption of service after your free trial ends. You will not be charged during your free trial. Simply cancel Channel 4+ before your free trial is due to end and you will not be charged.
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Channel 4+ will only exclude adverts shown within the on demand video player (with the exception of our Watch Live service) and does not extend to display adverts on the website.
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You can cancel your Channel 4+ Apple subscription in the device Settings. Open Settings on your iPhone/iPad > Tap your name > Tap subscriptions > Tap Cancel the Channel 4 subscription.
Alternatively you can cancel in the App Store or go to https://apps.apple.com/account/subscriptions. You cannot currently cancel your Channel 4+ subscription from the Channel 4 app.
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After the initial 7 day free trial, Channel 4+ costs just £3.99 a month. There is an annual plan available via the iOS App and Chanenl4.com, which costs £39.99. (12 months for the price of 10!)
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