Help with Channel 4

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How do I get a refund?

To discuss a refund you can get in touch with our team via the Contact Us page, who will look into your request. Or call us on 0345 073 0017.
 

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How do I manage my Channel 4+ account?

If you need to manage or change your subscription please visit the below links depending on which device you signed up on:

Channel4.com - https://www.channel4.com/plus/settings-subscriptions

iOS/Apple - https://apps.apple.com/account/subscriptions 

Google/Android - https://play.google.com/store/account/subscriptions

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How can I pay for Channel 4+?

Using a Visa or Mastercard credit or debit card, or you can also sign up in our iOS App. Please note we only accept cards registered to a UK address. 

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How long is the free trial?

Your free trial will last 7 days.

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Is Channel 4+ available on all platforms and devices?

Channel 4+ is currently available on all platforms and devices including  www.channel4.com on desktops and laptops, as well as Amazon Fire, TVOS (Apple TV), Google TV and Youview.

For a list of devices that Channel 4+ is available on click here.

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How much does Channel 4+ cost?

After the initial 7 day free trial, Channel 4+ costs just £3.99 a month. There is an annual plan available via the iOS App and Chanenl4.com, which costs £39.99.  (12 months for the price of 10!)

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How are my payment details secured and stored?

Your data is very important to us and your payment details will be held securely in the US by our payment processor Stripe. For further details please visit Stripe’s security page.

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Will all content on Channel 4.com be available on Channel 4+?

The Channel 4+ functionality allows you to watch the majority of content without ads and/or other commercial messages. Please be aware that for licensing reasons some content will not be subject to the enhanced Channel 4+ functionality, and may still contain ads, other commercial messages and or promotional trails for other programmes.

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How do I cancel my Channel 4+ subscription through Apple?

You can cancel your Channel 4+ Apple subscription in the device Settings. Open Settings on your iPhone/iPad > Tap your name > Tap subscriptions > Tap Cancel the Channel 4 subscription.

Alternatively you can cancel in the App Store or go to https://apps.apple.com/account/subscriptions. You cannot currently cancel your Channel 4+ subscription from the Channel 4 app.

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How do I get in contact with the Channel 4+ Viewer Enquiries Team?

If you've any queries about your account or if you are having any issues with your Channel 4+ service, you can either give us a call on 0345 073 0017 or use the CONTACT US form.

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