Help with Channel 4
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Content with Audio Description is represented by an 'AD' icon next to the episode and within the player. Select the icon in the player to enable audio description during a programme.
The ‘Audio Described’ category can be found within the Categories section. Programmes can also be filtered by ‘Audio Described’ within each category.
Across the C4 Streaming platforms which support Audio Description, around 40% of our programme hours have this access service, and we’re adding new titles all the time.
See the available audio described programming on the C4 Streaming website
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Audio Description is currently supported on the Channel 4 Streaming website, the iOS app, the Android app, Roku and tvOS.
We are working to enable Audio Description on more Smart TV platforms.
Across the C4 Streaming platforms which support Audio Description, around 40% of our programme hours have this access service, and we’re adding new titles all the time.
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Audio Description is not currently available on Amazon Fire TV but is available on some content on channel4.com, Android and iOS. For details of programmes featuring audio description click this link to go to our website.
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Audio description is currently available on some content on the channel4.com website, represented by an 'AD' icon within the playback menu. This will allow audio feedback for visually impaired users giving extra description of what is happening on screen, sometimes during the dialogue. Select the logo to enable audio description. See the available audio described programming on Channel 4.
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The Channel 4 Streaming app on iPhone and iPad supports AD. Where available, Audio Description is represented by an 'AD' icon next to an episode and within the player. Select the icon in the player to enable Audio Description during a programme.
Across the Channel4 Streaming platforms which support Audio Description, around 40% of our programme hours have this service available, and we’re adding new titles all the time.
The ‘Audio Described’ category can be found within the Search navigation option to navigate directly to content with this access service.
Programmes can also be filtered by an ‘Audio Described’ option within each programme category.
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Audio Description is currently available on tvOS, Roku and Now TV devices. We are working towards AD availability on our other Smart TV and Games Console apps. Our C4 Streaming website and mobile apps also support Audio Description.
Where available, Audio Description is represented by an 'AD' icon next to an episode. Select the '*' on your remote control for accessibility services on Roku and Now TV and to enable Audio Description during a programme. An 'Audio Described' category is available within the Channel 4 app on Roku and Now TV devices.
Across the Channel4 Streaming platforms which support Audio Description, around 40% of our programme hours have this service available, and we’re adding new titles all the time.
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The Channel 4 application automatically detects the best available bandwidth to play out the most suitable quality video/audio format. If you are in an area with low Wi-Fi connectivity, the application will detect this and send a lower quality video stream and an alert message is displayed to indicate the connection is running too slowly to play video. As soon as the application detects you are in an area with better Wi-Fi connectivity, a higher quality video stream is transmitted.
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Volume level can be adjusted by pressing the volume up/down controls.
The silent mode button does not affect play out volume on device.
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It is not currently possible to watch programmes with subtitles or audio description when casting media on Google Cast. You will need to disconnect from Google Cast and watch locally on your computer or mobile, if supported.
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To adjust the volume of video in the channel4.com Player, click and drag the volume indicator in the control panel below the main image. If you are unable to increase the volume to an adequate level, check the Main volume and Wave volume of your computer system, which will override the volume level of the channel4.com player. You can usually access your system volume by clicking on the speaker icon in the lower right-hand corner of the Windows Task Bar.
Ensure you have mute unchecked and all external speakers connected properly.Speaker settings: To view your PC's speaker setting go to your PC's Control Panel and open the Sounds and Audio Devices control. In the Sound and Audio Devices Properties dialog, go to the Volume tab and in the Speaker settings section click the Advanced button. In the Advanced Audio Properties dialog, go to the Speakers tab and verify that your Speaker set-up is configured to match your PC's speaker configuration. If you have a six speaker 5.1 stereo system, select 5.1 surround sound speakers from the Speaker set-up drop down. Alternatively, if your PC has stereo speakers or you are using a laptop, select the appropriate stereo setting from the Speaker set-up drop down.
If your Speaker set-up is set to a mono setting, you should change the setting to an appropriate stereo setting (as some videos encoded with 5.1 surround sound experience low centre channel sound if your PC's Speaker set-up is set to a mono setting). In most cases turning up the volume control and adjusting the speaker settings will allow sound to play properly.
Please consult your computer manual/help for additional troubleshooting regarding sound settings specific to your computer.
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