4Viewers FAQs
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Channel 4 only transmits advertisements which have been examined and cleared for transmission via Clearcast. If you have a complaint about the content of an advertisement, this should be directed to the Advertising Standards Authority who investigate and adjudicate on complaints for all forms of broadcast advertising.
Adverting Standards Authority
https://www.asa.org.uk/
If you wish to make Channel 4 aware of your complaint as well, please fill in the complaints form at Contact Us and this will be logged and passed on to our Advertising Sales Department for their information. If your complaint is about a Channel 4 trailer, rather than a product advertisement, then please use the details above to contact us and we will ensure it is logged and passed on to those responsible for our marketing activity. -
If you make a complaint about one of our programmes and you are not satisfied with our response you may wish to pursue the matter further with Ofcom our statutory regulator using the link below
http://consumers.ofcom.org.uk/complain/tv-and-radio-complaints/
If your complaint is about Channel 4 online content you may wish to pursue the matter further with the Independent Online Complaints Reviewer. For more information read the documents here. -
The reviewer can only review complaints where you are directly affected either because you believe you have been treated unfairly and/or your privacy has been infringed – see Online Reviewer Procedural Rules and Online Complaints Code
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If you have a complaint about the content of one of our programmes or content on one of our online sites you can use the contact us webform, call us on 0345 076 0191 or write via Channel 4 Enquiries, PO Box 1058, Belfast, BT1 9DU. Alternatively if your complaint is about one of our programmes you may want to complain directly Ofcom our statutory regulator using the link below
http://consumers.ofcom.org.uk/complain/tv-and-radio-complaints/ -
Channel 4 welcomes feedback from our viewers. If you are unhappy with any aspect of Channel 4, you can use the contact us form www.channel4.com/contact, call us on 0345 076 0191 or write via Channel 4 Enquiries, PO Box 1058, Belfast, BT1 9DU.
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OFCOM
Riverside House
2a Southwark BridgeRoad
London SE1 9HA
Advice and Complaints Phone: 0303 123 9999
Switchboard: 0300 123 3000 or 020 7981 3000website: http://www.ofcom.org.uk/contact-us/
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If you wish to seek a review of a decision made by Chanel 4 in relation to your complaint about online content please read the Online Reviewer Procedural Rules which sets out the basis for seeking a review. It explains what information you need to provide, the time limits for making a request and how the review process works.
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There's a common complaint from the viewing public that commercials sound too loud when compared with programmes.Why is this? To gain impact, commercial advertisers tend to "compress" the sound levels which means they lift them all up to the higher end - and this is what creates the greater impact. However, when compared against programmes which have a wider dynamic range - a wider variation in sound levels - this can cause irritation, because the two types of sound treatment don't sit very well together. Channel 4 has recognised this as a problem for viewers, and we use perceived loudness meters which give us a measure of the way the brain perceives the actual loudness of the sound. This allows us to adjust the levels of commercials and other interstitial material in accordance with Ofcom guidelines, so that they no longer cause irritation when compared with the wide majority of programme types transmitted by Channel 4. We continue to strive for an even perceived loudness through all our programming junctions on all our services.
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Not all content on Channel 4 streaming is suitable for younger audiences. Such content will have guidance notes displayed, which provide warnings about the programme's content. Some content will also be assigned an age rating of either 16 or 18.
Guidance notes: Guidance messages appear when applicable to the content. You will be asked to 'Accept' that you are over 16 or 18 depending on the type of content selected.
PIN Access: By selecting this option you can set up a Parental PIN number. Then if you try to view a programme with a guidance warning, you will be asked to confirm you are over 16 or 18 years of age, depending on the type of content you're trying to access, and will be required to enter your PIN. It is possible to disable the PIN at any time. You will need to enter the PIN correctly in order to do disable the PIN.
The Parental PIN restricts access to rated programme content. For advertising content please read https://www. channel4.com/4viewers/faqs/channel-4/how-advertising-restricted-ensure-children-and-young-people-do-not-view
If you are concerned about online or other content you can contact Ofcom with your concerns and for information on making a complaint.
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