Help with Channel 4
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The Channel 4 Streaming website supports both portrait and landscape playback on mobile and tablet devices.
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The Channel 4 Streaming website does not currently offer alternate colour schemes, however, you can use the controls in your browser to change the size of the text or the colour of the display. E.g. Using SHIFT>ALT>PRINT SCREEN commands will switch to 'high contrast mode' on a Windows desktop. On mobile web on iOS; visit Settings>Accessibility>Display & Text Size. For mobile web on Android; visit Settings>Accessibility>Vision Enhancements.
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If you are using a screen reader, you will be able to navigate the C4 Streaming website using the standard keyboard commands for that particular screen reader software.
The following assistive technologies are compatible with the site except where there are known accessibility limitations:
• JAWS version 18.0 and above Screen Reader
• NVDA screen reader
• TalkBack for Android on Chrome
• Voiceover for iOS on SafariWhilst the above assistive technologies are compatible with most of the site, you may experience issues with older versions of these applications or other assistive technologies. For further information on the accessibility of Channel 4 Streaming website, please visit our accessibility statement www.channel4.com/4viewers/accessibility/channel-4-streaming-website-accessibility-statement.
If you experience any issues with the assistive technologies listed, please feel free to get in touch via our contact us form www.channel4.com/contact or by emailing accessibility@channel4.co.uk
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Audio Description is currently supported on the Channel 4 Streaming website, the iOS app, the Android app, Roku and tvOS.
We are working to enable Audio Description on more Smart TV platforms.
Across the C4 Streaming platforms which support Audio Description, around 40% of our programme hours have this access service, and we’re adding new titles all the time.
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Although we do not test the Channel 4 Streaming website internally with Dragon Naturally Speaking software, the site is built in such a way as to be compatible with this tool. Any limitations will be identified in our accessibility audits which are undertaken periodically, and rectified when possible.
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Channel 4 does not currently offer alternate colour schemes, however, you can use the controls in your browser to change the size of the text or the colour of the display.
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Audio description is currently available on some content on the channel4.com website, represented by an 'AD' icon within the playback menu. This will allow audio feedback for visually impaired users giving extra description of what is happening on screen, sometimes during the dialogue. Select the logo to enable audio description. See the available audio described programming on Channel 4.
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If you want to change the size of what you see in Windows, you have two options. You can change the size of what is on screen or change the resolution. Changing the size is usually the best option. Open Start , select Settings > System > Display.
Under Scale and layout, check the setting under Change the size of text, apps, and other items. We suggest you use the percentage marked "(Recommended)."
If that doesn't solve your problem, under Resolution, select a new value. We suggest you stick with the resolution marked "(Recommended)."
Note: If your resolution was fine and recently changed (things appear huge, for example), your graphics driver might need to be updated. Run Windows Update to get the latest driver. If it's just the size of things in your web browser windows that changed, try pressing the Ctrl+0 (zero) keys to return the zoom level to 100%.
Changing the size of the Channel 4 Player screen:
You can watch programmes in small, medium or full-screen view by clicking on the icons in the bottom right hand corner of the player. This will give options for the 'Pop out player' as well as 'Full screen'.
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It is not currently possible to view a video in the browser using the main channel4.com site, as currently, this will force a user to view a programme using the Channel 4 native app player. However, it is possible to use the site to find out about other ways of watching a programme of your choice.
- Double tap on an item in the menu to select an item such as 'My 4' or 'Channel 4 homepage'.
- Swipe left or right to locate a programme of your choice.
- Use the double tap gesture to enter the programme page.
- Swipe left or right to select an episode.
- Double tap on your chosen episode.
- Choose the link 'How to watch'. This page provides information on how to download the channel4.com app.
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The player on channel4.com is voice activation accessible and works best with Dragon 13 or greater. It is recommended to use it with IE11 or greater as the web browser (please see recommended requirements of your software vendor for which compatible versions of browser can be used).
As well as controls to operate the video, the player may also contain 1 or more screens such as age confirmation or login to view restricted content. Please follow the provided details and instructions to complete these steps. Navigating Screens and Using Controls
Once you have the video in focus using the skip to content link (visible on tab focus), use keyboard keystroke commands to navigate and activate the video controls:
- 'Press TAB' – cycles forward through screen options and control buttons
- 'Press SHIFT + TAB' - cycles backward through screen options and control buttons
- 'Press SPACEBAR' or 'Press ENTER' – activates controls / buttons / links
Voice Activation Control in Fullscreen
Due to security restrictions of the Adobe Flash Player, keyboard control is disabled in fullscreen; this means voice activation control is also affected. You can watch programmes in fullscreen using voice activation software but to use keyboard control commands you must exit fullscreen. To exit fullscreen use the "press escape key" keystroke command.
The Popout player may be used as an alternative to fullscreen. Selecting the “large size” button will scale the player window to its maximum available size. This view, unlike fullscreen, is fully keyboard accessible and therefore can also be used via voice activation keystroke commands.
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