Help with Channel 4

Related FAQ results

Do I need to enable Javascript on channel4.com and if so, how do I do that?

Yes, you need Javascript enabled for Channel 4

To enable JavaScript in Firefox (PC):

• Open Firefox.
• On the Tools menu, click Options.
• Click on the Content icon.
• Check the box next to Enable JavaScript.
• Click the Advanced button to open the Advanced JavaScript Options box.
• Check the boxes under Allow scripts to section that you want to allow.
• Click OK

To enable JavaScript in Firefox (MAC):

• Select Preferences from the Firefox menu.
• In the pop-up window, click the Content icon.
• Check the Enable JavaScript check box.
• Close the window.

To enable JavaScript in Safari (MAC):

• Select Preferences from the Safari menu.
• Click Security.
• Check Enable JavaScript.
• Close the window.
• Click Reload.

To enable JavaScript in Google Chrome (PC):

• Right click Google Chrome's shortcut icon and choose Properties.
• In the target field, append "-enable-java" at the end of execute path "C:\Documents and Settings\Administrator.XXXXXX\LocalSettings\ApplicationData\Google\Chrome\Application\chrome.exe" -enable-javascript Where XXXXXX is, this is the user or administrator. In most cases, this is your name.

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How do I manage ad blockers on a Google Chrome browser?

If an ad blocker has been installed on Google Chrome, the ad blocker software icon will be displayed in the browser toolbar (at the top of the browser).

To disable the ad blocker:
1. Click on the ad blocker software icon in the toolbar
2. From the menu, click the ‘Enabled on this site’ option
3. This will change the item to display ‘Disabled on this site’

With the ad blocker software disabled, you’ll be able to watch Channel 4 programmes on your Google Chrome browser.

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Why can’t I watch content on the Microsoft Edge browser with a second monitor?

The Microsoft Edge browser returns a DRM error when you try to watch protected content and are using certain monitors or cables, such as VGA. This is because the media extension within Edge views the connection as unsafe, meaning protected content could be decrypted. There are two ways to continue watching content on Channel 4 while using one of these connections:

• Change to another one of our supported HTML5 browsers (Chrome, Firefox, Safari)
• Or you can use a different connection, such as HDMI, to view content on another monitor.

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How do I disable a Parental PIN?

The Parental PIN is set specific to the platform you are using. Instructions on how to disable a PIN are described for each platform below.

Channel.com website
Visit the Parental Controls page on our website which will inform you that you have set-up a PIN and the level at which you set it. Enter in your 4-digit PIN and click on the DISABLE PIN button. This should disable your current PIN.

iPhone and iPad app
Go to Settings, select parental controls, enter PIN, then select the Parental Controls switch to switch off.

Android app
Go to 'Settings', under the 'Parental Control' heading, select 'Manage Pin', it will state 'Pin currently enabled'. Enter your 4-digit PIN and tap on 'Disable PIN'. This will disable your current PIN.

TVs, Consoles and Set Top Boxes
Go to the 'Settings' option from the menu. Select 'Parental Control' and then 'Deactivate PIN'. Enter in your 4-digit PIN and select Deactivate your PIN button. This should disable your current PIN.

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How do I find a programme to stream on Channel 4?

Firstly, you will need to download the app from the Google Play Store

You can search for content by accessing the different menu options from the home page:

We Recommend presents viewing suggestions from our editors.

Catch Up enables you to search for content by broadcast date.

Categories enables you to search for content by genre. Browse free Box Sets of some of our favourite shows.

A-Z allows you to search for programmes alphabetically using the first letter of the show’s title. Search enables you to find programmes by typing in the name of the show. A minimum of two characters is required to start searching. When you have found the show you are looking for you will be taken to an Overview page, which gives you specific details about the programme, including broadcast date, channel and synopses for all available episodes.

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How do I find and watch content with audio description?

Content with Audio Description is represented by an 'AD' icon next to the episode and within the player. Select the icon in the player to enable audio description during a programme. 

The ‘Audio Described’ category can be found within the Categories section. Programmes can also be filtered by ‘Audio Described’ within each category. 

Across the C4 Streaming platforms which support Audio Description, around 40% of our programme hours have this access service, and we’re adding new titles all the time.

See the available audio described programming on the C4 Streaming website

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How can I tell if I'm logged in?

On the channel4.com website

When you are logged in you will see 'My 4' in the navigation menu at the top of the page. By clicking on 'My 4', a menu beneath this will open up, giving you a link to sign out.

On the iPhone and iPad app

To check if you are logged in go to the “Settings” page via the cog on the main menu of the iPad, or via the menu on the iPhone. If you are logged in you will see your display name at the top of the page.

On the Android app

To check if you are logged in, open the menu at the top of the screen. If you are logged in you will see your display name at the top of the menu.

On Smart TVs, Games Consoles and Set Top Boxes

When you are logged in you will see your display name at the top of the page. Next to your display name there will be links to 'manage Your account' and to 'log out'.

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How can I update my address?

If you have changed your address and wish to update your profile, please sign in to channel4.com, then visit the 'My 4' section. Go to 'Account Settings' > 'Personal details' and then select 'Edit my details'. Once you have made changes please remember to 'Save personal details'.

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How can I change my password?

You can only change the password you created when you registered using Channel 4's registration. To change your password, sign in to the Channel4.com website, then select Account settings from within the My 4 menu item. Click on the Personal Details section and then Edit Password. Confirm your current password, then enter and reconfirm your new password. Click on the Save my changes button. You will remain signed in but your password will be updated immediately.

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How can I pay for Channel 4+?

Using a Visa or Mastercard credit or debit card, or you can also sign up in our iOS App. Please note we only accept cards registered to a UK address. 

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