Help with Channel 4
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Subtitles for on-demand content are supported on the Channel 4 Streaming website, the iPhone and iPad app, the Android app, YouView, Playstation, Xbox, Roku, Amazon Fire, Freeview Play, Freely, Samsung devices and on our content available on Sky and Virgin. Subtitles are supported on live content for all platforms with the exception of Samsung and XBox.
Subtitles are also available on downloads on the iOS and Android apps.
99.9% of the content on the C4 Streaming service has the subtitles feature.
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It is no longer possible to control Chromecast devices using your Google Home. You can still use the Channel 4 app on IOS and Android or from channel4.com to cast and control your Chromecast.
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If you are watching a downloaded episode on your Android device and you initiate a cast session, then it will be the streamed version of the episode which will play out on the Google Cast device. Casting a downloaded episode will be subject to the streamed version having the appropriate rights for play back on Goggle Chromecast.
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You can cast videos on your Google Cast Ready receiver from the Channel 4 app on Android and iOS phones and tablets (in addition to being available on Mac, Windows laptops and Chromebooks). Make sure you are connected to the same Wi-Fi network as your Google Cast ready receiver, open the Channel 4 app and tap on the Chromecast icon to connect.
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Audio Description is currently supported on the Channel 4 Streaming website, the iOS app, the Android app, Roku and tvOS.
We are working to enable Audio Description on more Smart TV platforms.
Across the C4 Streaming platforms which support Audio Description, around 40% of our programme hours have this access service, and we’re adding new titles all the time.
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On many of our platforms, when coming to the end of a programme either a new episode or recommended episode will begin to play automatically.
On our iOS and Android apps, in the Live TV section, when you are signed in, you can toggle to turn autoplaying content off within the ‘On Now’ view.
For on-demand programming, we do not currently offer the ability to turn auto-playing content off other than by closing the player (in browser) or by tapping back to the content you were watching (mobile apps). However, we are looking into improving this experience as soon as possible.
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Before you begin, please note Channel 4 streaming is a free service, and you will never be asked to make any payment to download the app or register/create an account.
To watch programming via Channel 4 streaming on your TV, you’ll need to have either:
- The Channel 4 app installed on a smart TV
- or a TV with a connected streaming device which has the Channel 4 app installed.
First off, you’ll need to open the Channel 4 app on your TV.
After accepting or declining cookies, you’ll be asked whether you want to browse, or to ‘Sign in/Register’ for an account. Select the ‘Sign in/Register’ button.
There are then three ways you can register for an account:
- Scan the QR code on your TV
- Visit c4.tv/code on another device
- Or sign in with your TV
Option 1: Scan the QR code on your TV
Open up the camera app on a mobile or tablet device, and point the device at the QR code shown on your TV.
Important: we recommend using your device’s dedicated camera app to read the QR code. There are some QR code readers which direct users to sites not affiliated with Channel 4, that can ask for payment details. We do not ask for any money to register for a Channel 4 account.
- Once the QR code is recognised, tap the link that appears on your screen.
- A new window will open up on Channel4.com, or within the Channel 4 app for Android or iOS if you have the app downloaded.
- If you’re already signed in to Channel 4 on the device, you’ll be automatically signed in on your TV. If you’re not signed in, we’ll ask you to enter your email address to sign in or register. Please follow the instructions to either sign in or register for an account.
- Once you’re signed in on your mobile or tablet device, then you're done! Your TV should refresh and show you are now signed in on your TV.
Option 2: Visit c4.tv/code
If you don’t want to use the QR code, you can visit c4.tv/code on a device and follow the instructions on screen. Important: please carefully type in this URL or click on the link above to ensure you are directed to the correct page on channel4.com.
- Visit c4.tv/code on a device connected to the internet.
- If you’re already signed in to Channel 4 on the device, we’ll ask you to enter the code shown on your TV.
- If you’re not signed in on the device, we’ll ask you to either sign in or register for an account. Once you have signed in or registered, you’ll be able to enter the code show on your TV.
- Once the code has been entered and submitted on your device, you're done! Your TV should refresh and show you are now signed in on your TV.
Option 3: Or sign in with your TV
Finally, you can also use your TV device's remote control. Select ‘Sign in with my TV’ to continue the registration process on the TV itself.
You can use the keyboard with your remote's directional keys to enter your email address, before choosing and entering a password.
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