Help with Channel 4
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Subtitles for on-demand content are supported on the Channel 4 Streaming website, the iPhone and iPad app, the Android app, YouView, Playstation, Xbox, Roku, Amazon Fire, Freeview Play, Freely, Samsung devices and on our content available on Sky and Virgin. Subtitles are supported on live content for all platforms with the exception of Samsung and XBox.
Subtitles are also available on downloads on the iOS and Android apps.
99.9% of the content on the C4 Streaming service has the subtitles feature.
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It is no longer possible to control Chromecast devices using your Google Home. You can still use the Channel 4 app on IOS and Android or from channel4.com to cast and control your Chromecast.
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If you are watching a downloaded episode on your Android device and you initiate a cast session, then it will be the streamed version of the episode which will play out on the Google Cast device. Casting a downloaded episode will be subject to the streamed version having the appropriate rights for play back on Goggle Chromecast.
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You can cast videos on your Google Cast Ready receiver from the Channel 4 app on Android and iOS phones and tablets (in addition to being available on Mac, Windows laptops and Chromebooks). Make sure you are connected to the same Wi-Fi network as your Google Cast ready receiver, open the Channel 4 app and tap on the Chromecast icon to connect.
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Audio Description is currently supported on the Channel 4 Streaming website, the iOS app, the Android app, Roku and tvOS.
We are working to enable Audio Description on more Smart TV platforms.
Across the C4 Streaming platforms which support Audio Description, around 40% of our programme hours have this access service, and we’re adding new titles all the time.
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On many of our platforms, when coming to the end of a programme either a new episode or recommended episode will begin to play automatically.
On our iOS and Android apps, in the Live TV section, when you are signed in, you can toggle to turn autoplaying content off within the ‘On Now’ view.
For on-demand programming, we do not currently offer the ability to turn auto-playing content off other than by closing the player (in browser) or by tapping back to the content you were watching (mobile apps). However, we are looking into improving this experience as soon as possible.
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