Help with Channel 4
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Channel 4 supports sign in via QR code across all platforms with the exception of Roku and Amazon Fire.
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Channel 4 Streaming has been built according to best practice to support users with cognitive impairments. For example, logical and consistent navigation is provided, text and language is as simple as possible to understand.
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Subtitles are currently supported on YouView, Playstation, Xbox, Roku, Amazon Fire, Freeview Play, Freely, Samsung devices and on our content available on Sky and Virgin.
Most of our recent content will have subtitles available. If subtitles are available, there will be a speech bubble icon to indicate availability. Subtitles are activated by selecting the subtitles icon with your remote control.
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Audio Description is currently available on tvOS, Roku and Now TV devices. We are working towards AD availability on our other Smart TV and Games Console apps. Our C4 Streaming website and mobile apps also support Audio Description.
Where available, Audio Description is represented by an 'AD' icon next to an episode. Select the '*' on your remote control for accessibility services on Roku and Now TV and to enable Audio Description during a programme. An 'Audio Described' category is available within the Channel 4 app on Roku and Now TV devices.
Across the Channel4 Streaming platforms which support Audio Description, around 40% of our programme hours have this service available, and we’re adding new titles all the time.
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Currently the app cannot be turned into landscape mode other than during playback. We are also currently unable to support playback in portrait mode.
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Channel 4 Streaming has been built according to best practice to support users with cognitive impairments. For example, logical and consistent navigation is provided, text and language is as simple as possible to understand. We offer the ability to pause moving imagery within Homepage promotions and on the Live TV page. We test the app with the DAC (Digital Accessibility Centre) who provide feedback from users with dyslexia and other cognitive impairments. We are also compatible with colour inversion on most mobile devices.
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