Help with Channel 4
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Yes. Once you have downloaded a programme, you can watch it offline or overseas.
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Unfortunately, you can only watch on programming when you are connected to the internet as it is a streaming service. However, you can watch previously downloaded programmes offline.
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The Microsoft Edge browser returns a DRM error when you try to watch protected content and are using certain monitors or cables, such as VGA. This is because the media extension within Edge views the connection as unsafe, meaning protected content could be decrypted. There are two ways to continue watching content on Channel 4 while using one of these connections:
- Change to another one of our supported HTML5 browsers (Chrome, Firefox, Safari)
- Or you can use a different connection, such as HDMI, to view content on another monitor.
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On many of our platforms, when coming to the end of a programme either a new episode or recommended episode will begin to play automatically.
On our iOS and Android apps, in the Live TV section, when you are signed in, you can toggle to turn autoplaying content off within the ‘On Now’ view.
For on-demand programming, we do not currently offer the ability to turn auto-playing content off other than by closing the player (in browser) or by tapping back to the content you were watching (mobile apps). However, we are looking into improving this experience as soon as possible.
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Yes. You'll be able to resume playback from where you left off in an episode, and this works across devices too so if you switch from your PC to your iPhone, for example, your resume point will be remembered. Similarly if you press pause, you will be able to resume when you select that episode again.
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Microsoft no longer offers support for Internet Explorer (IE). To continue using and watching Channel 4 streaming we would strongly suggest that you update to one of the following browsers.
- Google Chrome
- Firefox
- Microsoft Edge
- Safari
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It is not currently possible to watch a programme on the channel4.com mobile site. However, you will be directed to a link which reads as 'How to watch'. Choosing this link will direct you to links where you can download the Channel 4 app in order to catch-up or stream a programme.
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If the message mentions DRM, Ad Blocker or Geo Blocker error, then please see our list of error messages, codes and fixes here: https://www.channel4.com/4viewers/faqs/category/36/device_used/336/nature_of_issue/531
If it’s not one of these, there are a number of reasons you could be seeing a playback error. Please try refreshing the page as this may resolve the problem, if not please use the contact us form HERE and let us know what programme (title along with episode number) you were trying to watch and we’ll look into this for you. -
Volume level can be adjusted by pressing the volume up/down controls.
The silent mode button does not affect play out volume on device.
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Watch Live is supported on most of our platforms (Amazon, Roku, PS4, Samsung Tizen, iOS, Android and Channel4.com).
To check the TV Guide CLICK HERE
If you are having any issues with Watch Live please get in touch via our CONTACT US form.
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