Help with Channel 4

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How do I manage ad blockers on a Firefox browser?

If an ad blocker has been installed on Firefox, the ad blocker software icon will be displayed in the browser toolbar (at the top of the browser).

To disable the ad blocker:
1. Click on the ad blocker software icon in the toolbar
2. From the menu select ‘Disable on channel4.com’

This will disable the ad blocker software for the Channel 4 domain, and you’ll be able to watch Channel 4 programmes on your Firefox browser.

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How do I manage ad blockers on a Google Chrome browser?

If an ad blocker has been installed on Google Chrome, the ad blocker software icon will be displayed in the browser toolbar (at the top of the browser).

To disable the ad blocker:
1. Click on the ad blocker software icon in the toolbar
2. From the menu, click the ‘Enabled on this site’ option
3. This will change the item to display ‘Disabled on this site’

With the ad blocker software disabled, you’ll be able to watch Channel 4 programmes on your Google Chrome browser.

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I am being warned I am using an Ad Blocker but I don't have one, what do I do?

While the more popular ad blocker browser plugins have the words "ad block" in their name, there are other plugins which also block advertising functionality.

Popular examples of these are "Ghostery", "Disconnect" and "Do Not Track Me". Having any of these on your system can trigger our Ad Blocker warning screen as they block our advertising service functionality.

To use Channel 4 and to access on demand programming, please ensure that 'channel4.com' is on the allowed list in any of these tools.

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How do I disable a Parental PIN?

The Parental PIN is set specific to the platform you are using. Instructions on how to disable a PIN are described for each platform below.

Channel.com website
Visit the Parental Controls page on our website which will inform you that you have set-up a PIN and the level at which you set it. Enter in your 4-digit PIN and click on the DISABLE PIN button. This should disable your current PIN.

iPhone and iPad app
Go to Settings, select parental controls, enter PIN, then select the Parental Controls switch to switch off.

Android app
Go to 'Settings', under the 'Parental Control' heading, select 'Manage Pin', it will state 'Pin currently enabled'. Enter your 4-digit PIN and tap on 'Disable PIN'. This will disable your current PIN.

TVs, Consoles and Set Top Boxes
Go to the 'Settings' option from the menu. Select 'Parental Control' and then 'Deactivate PIN'. Enter in your 4-digit PIN and select Deactivate your PIN button. This should disable your current PIN.

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Why do I get an Ad blocker message for Channel 4, when watching content via my Duck Duck Go browser?

If you are simply using the Duck Duck Go browser to access the Channel 4 website, then this should work as normal for you, however if you have installed the Duck Duck Go plug-in then you will see an ad blocker message when trying to view content on Channel 4. 

If you have the Duck Duck Go plug-in installed simply open up the plug in and select “Manage Whitelist” then “Add site to whitelist” and add www.channel4.com.  This should turn green and appear as enhanced.

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How can I disable mobile data streaming?

There is no longer a setting to disable streaming by mobile data. Note: a user can also download over data now.

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How do I disable mobile data downloading on iPad/iPhone?

You can can disable downloading over mobile data by going to the Channel 4 application settings in iOS settings and disabling the mobile data option.

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I disabled mobile data but I can still browse the app, why?

Browsing the app won’t consume nearly as much mobile data as playing a video, so we haven’t disabled it. If you wish to disable any type of mobile data usage caused by browsing the app, then this can be disabled in your device settings.

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Why can’t I play any content?

A common reason for content not playing on channel4.com is Ad Blockers. Ad Blockers stop our content from playing due to the way our video players are built. Please disable your Ad Blocker to watch our shows.

If you don’t have an ad blocker installed and still can’t play content, please visit our Contact Us page.
 

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Why do you serve adverts on Channel 4 streaming?

The content is free to watch because we are a 100% advertiser-funded broadcaster. As a government-owned, not-for-profit organisation, the revenue we make from advertising doesn’t go to shareholders – it goes back into making more programmes.

Follow the links below to manage ad blockers via your specific browser.

How do I manage ad blockers on a Google Chrome browser?
How do I manage ad blockers on a Firefox browser?

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