Help with Channel 4

Related FAQ results

How do I enable JavaScript on Firefox and Safari?

To enable JavaScript, please follow the instructions below for your specific browser:

For Firefox 3.0 on Mac

Open Firefox

Click "Firefox" on the menu bar

Click "Preferences..."

Select the "Content" section

Ensure the "Enable JavaScript" box has a tick next to it.

Close Window

For Firefox 3.0 on PC

Open Firefox

Click "Tools" on the menu bar

Click "Options..."

Select the "Content" section

Ensure the "Enable JavaScript" box has a tick next to it.

Select 'OK'

Close Window

For Safari on Mac

Open Safari

Click "Safari" on the menu bar

Click "Preferences..."

Select the "Security" section

Ensure the "Enable JavaScript" box has a tick next to it.

Close Window

For Safari on PC

Open Safari

Click "Settings" icon (looks like a wheel) on the menu bar

Click "Preferences..."

Select the "Security" section

Ensure the "Enable JavaScript" box has a tick next to it.

Close Window

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Do I need to enable Javascript on channel4.com and if so, how do I do that?

Yes, you need Javascript enabled for Channel 4

To enable JavaScript in Firefox (PC):

• Open Firefox.
• On the Tools menu, click Options.
• Click on the Content icon.
• Check the box next to Enable JavaScript.
• Click the Advanced button to open the Advanced JavaScript Options box.
• Check the boxes under Allow scripts to section that you want to allow.
• Click OK

To enable JavaScript in Firefox (MAC):

• Select Preferences from the Firefox menu.
• In the pop-up window, click the Content icon.
• Check the Enable JavaScript check box.
• Close the window.

To enable JavaScript in Safari (MAC):

• Select Preferences from the Safari menu.
• Click Security.
• Check Enable JavaScript.
• Close the window.
• Click Reload.

To enable JavaScript in Google Chrome (PC):

• Right click Google Chrome's shortcut icon and choose Properties.
• In the target field, append "-enable-java" at the end of execute path "C:\Documents and Settings\Administrator.XXXXXX\LocalSettings\ApplicationData\Google\Chrome\Application\chrome.exe" -enable-javascript Where XXXXXX is, this is the user or administrator. In most cases, this is your name.

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I get a 'Connectivity, enable/exit' message, why?

This means that although mobile data has been enabled on your device settings, mobile data streaming has been disabled on your Channel 4 App settings. This needs to be enabled for successful streaming.

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Why can’t I watch content on the Microsoft Edge browser with a second monitor?

The Microsoft Edge browser returns a DRM error when you try to watch protected content and are using certain monitors or cables, such as VGA. This is because the media extension within Edge views the connection as unsafe, meaning protected content could be decrypted. There are two ways to continue watching content on Channel 4 while using one of these connections:

• Change to another one of our supported HTML5 browsers (Chrome, Firefox, Safari)
• Or you can use a different connection, such as HDMI, to view content on another monitor.

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How do I connect to Airplay?

• You can stream Channel 4 from the iOS app (version 10.2) to your Apple TV using AirPlay.
• Connect to AirPlay by tapping the AirPlay icon in the player or enable via your AirPlay / Mirroring settings on your device.
• You cannot stream downloads by AirPlay.
• Further help is available on Apple’s support site: https://support.apple.com/en-gb/HT204291
• Channel 4 streaming does not yet support some AirPlay-enabled TVs.

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How do I disable a Parental PIN?

The Parental PIN is set specific to the platform you are using. Instructions on how to disable a PIN are described for each platform below.

Channel.com website
Visit the Parental Controls page on our website which will inform you that you have set-up a PIN and the level at which you set it. Enter in your 4-digit PIN and click on the DISABLE PIN button. This should disable your current PIN.

iPhone and iPad app
Go to Settings, select parental controls, enter PIN, then select the Parental Controls switch to switch off.

Android app
Go to 'Settings', under the 'Parental Control' heading, select 'Manage Pin', it will state 'Pin currently enabled'. Enter your 4-digit PIN and tap on 'Disable PIN'. This will disable your current PIN.

TVs, Consoles and Set Top Boxes
Go to the 'Settings' option from the menu. Select 'Parental Control' and then 'Deactivate PIN'. Enter in your 4-digit PIN and select Deactivate your PIN button. This should disable your current PIN.

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How do I find a programme to stream on Channel 4?

Firstly, you will need to download the app from the Google Play Store

You can search for content by accessing the different menu options from the home page:

We Recommend presents viewing suggestions from our editors.

Catch Up enables you to search for content by broadcast date.

Categories enables you to search for content by genre. Browse free Box Sets of some of our favourite shows.

A-Z allows you to search for programmes alphabetically using the first letter of the show’s title. Search enables you to find programmes by typing in the name of the show. A minimum of two characters is required to start searching. When you have found the show you are looking for you will be taken to an Overview page, which gives you specific details about the programme, including broadcast date, channel and synopses for all available episodes.

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How do I set up and use Talkback on an Android mobile phone?

TalkBack screen reader gives you spoken feedback and notifications. Each manufacturer may have different shortcuts when enabling TalkBack for visually impaired users. Also, on newer Samsung devices this may be known as Voice Assistant. We test new features and functionality with Talkback to ensure compatibility. 

We recommend checking on the phone manufacturer's web pages for specific instructions, as this may vary depending on manufacturer type and version.

Turn on TalkBack in your device Settings:
The steps below require sighted assistance in order to enable TalkBack within your Android device.

Open your device's Settings app. Open Accessibility, then TalkBack. Turn on TalkBack. In the confirmation dialog, tap OK.
You can also enable TalkBack when you turn on your Android device for the very first time. Again, you can check with your phone manufacturer on how to do this. On many devices you can also enable TalkBack by holding down the two volume controls.

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How do I get a refund?

To discuss a refund you can get in touch with our team via the Contact Us page, who will look into your request. Or call us on 0345 073 0017.
 

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How do I manage ad blockers on a Google Chrome browser?

If an ad blocker has been installed on Google Chrome, the ad blocker software icon will be displayed in the browser toolbar (at the top of the browser).

To disable the ad blocker:
1. Click on the ad blocker software icon in the toolbar
2. From the menu, click the ‘Enabled on this site’ option
3. This will change the item to display ‘Disabled on this site’

With the ad blocker software disabled, you’ll be able to watch Channel 4 programmes on your Google Chrome browser.

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