Help with Channel 4

Related FAQ results

I am watching via the HTML 5 Player and it says there is a Playback Error. What can I do?

If the message mentions DRM, Ad Blocker or Geo Blocker error, then please see our list of error messages, codes and fixes here: https://www.channel4.com/4viewers/faqs/category/36/device_used/336/nature_of_issue/531  
 
If it’s not one of these, there are a number of reasons you could be seeing a playback error.  Please try refreshing the page as this may resolve the problem, if not please use the contact us form HERE and let us know what programme (title along with episode number) you were trying to watch and we’ll look into this for you.

 

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I am using Google Chrome and get the DRM error 3328, what can I do?

If you receive this error in Chrome, you need to:-

1. In Chrome browser, copy and paste chrome://settings/clearBrowserData into the address bar.

2. Ensure the tickbox beside "content licenses" is ticked.

3. Untick all other boxes.

4. Click the "clear browsing data" button.

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I am using Google Chrome and get the DRM error 3364 or 3370, what can I do?

If you receive this error in Chrome you need to:

1. In Chrome browser, copy and paste chrome://settings/content into the address bar.

2. Scroll down to the Protected Content Section.

3. Ensure the tickbox beside "Allow identifiers for protected content (computer restart may be required)" is ticked.

4. Click Done.

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Why can’t I watch content on the Microsoft Edge browser with a second monitor?

The Microsoft Edge browser returns a DRM error when you try to watch protected content and are using certain monitors or cables, such as VGA. This is because the media extension within Edge views the connection as unsafe, meaning protected content could be decrypted. There are two ways to continue watching content on Channel 4 while using one of these connections:

• Change to another one of our supported HTML5 browsers (Chrome, Firefox, Safari)
• Or you can use a different connection, such as HDMI, to view content on another monitor.

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I receive a Digital Rights (DRM) error (3338) or (3343). What can I do?

Recent fixes have been made relating to this error. Please note:

If you use the Maxthon browser you will continue to receive DRM error 3343 as, due to its cloud-based architecture the Maxthon browser is not currently supported.

If you are using Safari on Windows and consistently receive DRM error 3343, please use an alternative browser. Windows Safari is no longer officially supported.

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I receive a Digital Rights (DRM) error (3321), (3307) or (3368). What can I do?

If you use Chrome and are prompted to allow www.channel4.com to access your computer, please click ‘allow’.

More information can be found here.

https://helpx.adobe.com/primetime/kb/drm-error-3321-in-chrome.html

If, after clicking ‘allow’ in Chrome, you still get DRM error 3307, you should restart Chrome or try another browser. There is a known issue which will be resolved shortly.

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How do I start using Google Chromecast?

Here's how to start using Google Chromecast:
1. Plug in your Google Chromecast device into your HDTV and power up. Then visit Google Chromecast.com/setup
2. Connect to the same wi-fi network as your Google Chromecast
3. Once connected to the wi-fi network, you will see the Cast button appear in the bottom right of the player and the top right of the Chrome browser.
4. Click the cast button then click the name of the Google Chromecast where you wish to Cast.
5. Once you have selected your Google Chromecast, allow it to connect. Once connected the cast icon will display in connected state and you are able to Cast videos to your HDTV once you begin playback of a video.

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Why does my Watch Live playback keep buffering?

Buffering will occur if you don't have sufficient bandwidth to stream the Watch Live service. Check your internet speed by using a speed test site like http://www.speedtest.net/ (please note we take no responsibility for third party websites)

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Does the Channel 4 Streaming website support playback in both orientations on mobile web (portrait and landscape)?

The Channel 4 Streaming website supports both portrait and landscape playback on mobile and tablet devices.

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I receive a Digital Rights error (3365). What can I do?

Due to security restrictions, watching Channel 4 using Chrome’s ‘Incognito’ mode will cause issues. Please try Channel 4 in a standard Chrome window.

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