Help with Channel 4
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On the Channel4.com website
Go to the channel4.com website, and click the 'Sign into My 4' link at the top of the page. Then click on the 'Forgotten Your Password?' link. Enter your email address and select the Reset Password button. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.On the iPhone and iPad app
Go to My 4 and select to sign in. Then select the Forgotten your password option. We will email you a link to reset your password. Please remember to check your Junk / Spam foldersOn the Android app
Tap the Sign in button via the menu. Then select 'Forgotten Password?' Enter your email address and Send. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.On Smart TVs, Games Consoles and Set Top Boxes
Go to My 4 on the channel4.com website and select to sign in. Then select the Forgotten your password option. We will email you a link to reset your password. Please remember to check your Junk / Spam folders -
You can only change the password you created when you registered using Channel 4's registration. To change your password, sign in to the Channel4.com website, then select Account settings from within the My 4 menu item. Click on the Personal Details section and then Edit Password. Confirm your current password, then enter and reconfirm your new password. Click on the Save my changes button. You will remain signed in but your password will be updated immediately.
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Please contact us at channel4.com/contact and we'll endeavour to respond within 24 hours to provide instructions on how to reset your PIN.
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You can reset your PIN by selecting Parental Controls in settings, Forgotten My Pin and then providing the answer to your security question.
If you cannot remember your security question, please contact us at www.channel4.com/contact and we'll endeavour to respond within 24 hours to provide instructions on how to reset your PIN.
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Ensure that you have typed in your email and password correctly. If you are unsure or you have forgotten your password select the 'Forgotten Password' option. See I've forgotten my password. What should I do? If you are still having problems logging in please contact us.
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To update your app go to the iTunes App Store and search for 'Channel 4', then click on the 'Update' button and enter your iTunes Apple ID password if required.
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We use your email address (and your password) as proof of identify when you sign in. Also if you have chosen to receive promotional emails from Channel 4 we will send these mails to the email address you have registered with.
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Before you begin, please note Channel 4 streaming is a free service, and you will never be asked to make any payment to download the app or register/create an account.
To watch programming via Channel 4 streaming on your TV, you’ll need to have either:
- The Channel 4 app installed on a smart TV
- or a TV with a connected streaming device which has the Channel 4 app installed.
First off, you’ll need to open the Channel 4 app on your TV.
After accepting or declining cookies, you’ll be asked whether you want to browse, or to ‘Sign in/Register’ for an account. Select the ‘Sign in/Register’ button.
There are then three ways you can register for an account:
- Scan the QR code on your TV
- Visit c4.tv/code on another device
- Or sign in with your TV
Option 1: Scan the QR code on your TV
Open up the camera app on a mobile or tablet device, and point the device at the QR code shown on your TV.
Important: we recommend using your device’s dedicated camera app to read the QR code. There are some QR code readers which direct users to sites not affiliated with Channel 4, that can ask for payment details. We do not ask for any money to register for a Channel 4 account.
- Once the QR code is recognised, tap the link that appears on your screen.
- A new window will open up on Channel4.com, or within the Channel 4 app for Android or iOS if you have the app downloaded.
- If you’re already signed in to Channel 4 on the device, you’ll be automatically signed in on your TV. If you’re not signed in, we’ll ask you to enter your email address to sign in or register. Please follow the instructions to either sign in or register for an account.
- Once you’re signed in on your mobile or tablet device, then you're done! Your TV should refresh and show you are now signed in on your TV.
Option 2: Visit c4.tv/code
If you don’t want to use the QR code, you can visit c4.tv/code on a device and follow the instructions on screen. Important: please carefully type in this URL or click on the link above to ensure you are directed to the correct page on channel4.com.
- Visit c4.tv/code on a device connected to the internet.
- If you’re already signed in to Channel 4 on the device, we’ll ask you to enter the code shown on your TV.
- If you’re not signed in on the device, we’ll ask you to either sign in or register for an account. Once you have signed in or registered, you’ll be able to enter the code show on your TV.
- Once the code has been entered and submitted on your device, you're done! Your TV should refresh and show you are now signed in on your TV.
Option 3: Or sign in with your TV
Finally, you can also use your TV device's remote control. Select ‘Sign in with my TV’ to continue the registration process on the TV itself.
You can use the keyboard with your remote's directional keys to enter your email address, before choosing and entering a password.
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