4Viewers FAQs

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Why can’t I watch content on the Microsoft Edge browser with a second monitor?

The Microsoft Edge browser returns a DRM error when you try to watch protected content and are using certain monitors or cables, such as VGA. This is because the media extension within Edge views the connection as unsafe, meaning protected content could be decrypted. There are two ways to continue watching content on Channel 4 while using one of these connections:

• Change to another one of our supported HTML5 browsers (Chrome, Firefox, Safari)
• Or you can use a different connection, such as HDMI, to view content on another monitor.

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How do I enable DRM in my browser to play video on channel4.com?

You may receive a “You must enable DRM in your browser to play video on channel4.com” error message when trying to stream on our website. 

As a first step, please ensure you are on the latest version of either Google Chrome, Mozilla Firefox, Microsoft Edge or Safari.

If you are on the latest version of one of our supported browsers and still receive the error, please follow these steps to fix this issue:

Desktop Chrome browser

1. Go to chrome://settings/content (please copy and paste this link into the browser)
2. Scroll down to the bottom of the page and click on Protected Content
3. Click the toggle button so it says "Allow sites to play protected content (recommended)"

Desktop Firefox browser

1. Go to about: preferences
2. Scroll down to the "digital Right Management (DRM) Content" section
3. Tick the "Play DRM-controlled content" box

Desktop Microsoft Edge browser

1. Go to edge://settings/content/protectedContent (please copy and paste this link into the browser)
2. Click the toggle buttons on for both Allow sites to play protected content (recommended) and Allow identifiers for protected content (computer restart may be required) 
3. If necessary, please restart your computer or laptop in order to start watching

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Can I use Internet Explorer to watch programmes on Channel 4 streaming?

Microsoft no longer offers support for Internet Explorer (IE). To continue using and watching Channel 4 streaming we would strongly suggest that you update to one of the following browsers.

• Google Chrome
• Firefox
• Microsoft Edge
• Safari

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I am using Internet Explorer 11. Why am I having problems watching streaming on Channel 4?

This is due to Adobe Flash no longer being supported, and Microsoft now dropping support of Internet Explorer 11.

We would strongly suggest you update to one of the following browsers:

• Google Chrome
• Firefox
• Microsoft Edge
• Safari

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What does 'streaming over mobile data' mean?

When your phone is connected over mobile data (GPRS, Edge, 2G, 3G or 4G) and you click ‘Play’ on any Channel 4 video, that video will play (‘stream’) over mobile data, thereby consuming some of your mobile data allowance.

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What does 'Mobile Data' mean?

Mobile data is an internet source - such as GPRS, Edge, 2G, 3G or 4G - supplied by your mobile phone provider. Mobile data does not include WiFi. The amount of mobile data available to you will vary based on your mobile contract and is usually limited to a certain number of gigabytes of data each month. Please check the exact amount with your mobile service provider.

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The registration page won't load, what can I do?

The registration page may not load or work correctly if your browser does not accept cookies or your browser is in ‘Private’ or ‘Incognito’ browsing mode.

For more information on cookies and how to manage them read our cookies policy. http://www.channel4.com/4viewers/cookies

The following links provide more information on disabling ‘Private’ or ‘Incognito’ browsing mode for popular browsers

•    Safari on iPhone, iPad or iPod Touch - https://support.apple.com/en-us/HT203036
•    Safari on Mac OS - https://help.apple.com/safari/mac/9.0/#/ibrw1069
•    Chrome on all devices - https://support.google.com/chrome/answer/95464
•    Firefox for Windows, Mac and Linux  - https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history
•    Firefox for Android devices - https://support.mozilla.org/en-US/kb/private-browsing-firefox-android
•    Firefox for iPhone, iPad or iPod Touch - https://support.mozilla.org/en-US/kb/private-browsing-firefox-ios
•    Microsoft Edge - https://support.microsoft.com/en-us/help/4026200/windows-browse-inprivate-in-microsoft-edge

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The password reset page is blank or does not load, what can I do?

After you have requested a password reset we will email you a link to a page where you can reset your password.

Please ensure that you open this link in a browser which accepts cookies and is not in ‘Private’ or ‘Incognito’ browsing mode.

If your browser has cookies disable or is in ‘Private’ or ‘Incognito’ mode the page will not load.

Cookies are required on this page to identify the correct account and to ensure only the person with the password reset email link can make this change.

For more information on cookies and how to manage them read our cookies policy. http://www.channel4.com/4viewers/cookies

The following links provide more information on disabling ‘Private’ or ‘Incognito’ browsing mode for popular browsers

•    Safari on iPhone, iPad or iPod Touch - https://support.apple.com/en-us/HT203036
•    Safari on Mac OS - https://help.apple.com/safari/mac/9.0/#/ibrw1069
•    Chrome on all devices - https://support.google.com/chrome/answer/95464
•    Firefox for Windows, Mac and Linux  - https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history
•    Firefox for Android devices - https://support.mozilla.org/en-US/kb/private-browsing-firefox-android
•    Firefox for iPhone, iPad or iPod Touch - https://support.mozilla.org/en-US/kb/private-browsing-firefox-ios
•    Microsoft Edge - https://support.microsoft.com/en-us/help/4026200/windows-browse-inprivate-in-microsoft-edge

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What are the minimum operating requirements to stream content on Channel 4?

The minimum operating requirements for each platform are described below.

Accessing online at www.channel4.com
In order to watch you will need:

- A laptop or desktop with a currently supported version of Microsoft Windows or Apple macOS.
- An internet connection
- And one of our recommended browsers:
    - Google Chrome (latest version)
    - Mozilla Firefox (latest version)
    - Microsoft Edge (latest version)
    - Safari (latest version)

You can access the mobile website and browse our catalogue of content on:
- Mobile and tablet devices with an internet connection
Please note: Internet Explorer 11  is  no longer being supported. To continue watching we would strongly suggest that you update to one of the browsers above.

iPhone and iPad apps:
- An internet connection 
- iOS 12 and above
- content is only available with an internet connection unless you have downloaded our programmes to watch offline; you can browse and watch video using mobile data or Wi-Fi connectivity. To stream or download on mobile data, you'll need to turn off the 'Stream/Download only on Wi-Fi' toggles in your app settings
- Download our free app for iOS by visiting the iTunes app store from your device

Android apps:
- An internet connection
- Android OS 7.0 and above (Fire OS 6 if using an Amazon tablet device). For security reasons, rooted devices are not supported.
- Content is only available with an internet connection unless you have downloaded our programmes to watch offline. You can browse and watch video using mobile data or Wi-Fi connectivity. To stream or download on mobile data, you'll need to turn off the 'Stream/Download only on Wi-Fi' toggles in your app settings.
- Download our free app for Android by visiting Google Play Store or Amazon Appstore

Chromecast:
- Use your Android or iOS device, or the Chrome browser on your computer, to cast content directly to your TV.

TVs, Consoles and Set Top Boxes:
Content is available on the following devices:
- PS4, PS5, XBoxOne, YouView, Roku, Samsung Tizen (mid-2015 models and above), Amazon Fire, FreeviewPlay, Freely, Now TV, Sky, Virgin Media, Apple TV

Accessing Channel 4+
Channel 4+ is available across all devices and the same minimum requirements as accessing the Channel 4 app apply. To sign up log into your account and select account settings.

 

If you are unsure what  the latest browser versions are this information can be found online search for latest browser guide.  (Please be aware, Channel 4 is not responsible for the content of third party sites.)

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