4Viewers

Channel4.com

The following FAQs relate to the accessibility on Channel4.com.

I have a visual impairment

The Channel 4 Streaming website is a responsive site and supports 200% text resizing without loss of content or functionality. The website also supports reflow of content up to 400% without truncation of text or need for horizontal scrolling on desktop.

Content with Audio Description is represented by an 'AD' icon next to the episode and within the player. Select the icon in the player to enable audio description during a programme. 

The ‘Audio Described’ category can be found within the Categories section. Programmes can also be filtered by ‘Audio Described’ within each category. 

Across the C4 Streaming platforms which support Audio Description, around 40% of our programme hours have this access service, and we’re adding new titles all the time.

See the available audio described programming on the C4 Streaming website

It is not currently possible to watch a programme on the channel4.com mobile site. However, you will be given the option to open or download the app. If you already have the app installed, choosing this option will open the app and enable you to catch-up or stream a programme. If you choose to download the app, you will be redirected to the apple store.

If you are using a screen reader, you will be able to navigate the C4 Streaming website using the standard keyboard commands for that particular screen reader software. 

The following assistive technologies are compatible with the site except where there are known accessibility limitations:
•    JAWS version 18.0 and above Screen Reader
•    NVDA screen reader 
•    TalkBack for Android on Chrome
•    Voiceover for iOS on Safari

Whilst the above assistive technologies are compatible with most of the site, you may experience issues with older versions of these applications or other assistive technologies. For further information on the accessibility of Channel 4 Streaming website, please visit our accessibility statement www.channel4.com/4viewers/accessibility/channel-4-streaming-website-accessibility-statement.

If you experience any issues with the assistive technologies listed, please feel free to get in touch via our contact us form www.channel4.com/contact or by emailing accessibility@channel4.co.uk

The Channel 4 Streaming website does not currently offer alternate colour schemes, however, you can use the controls in your browser to change the size of the text or the colour of the display. E.g. Using SHIFT>ALT>PRINT SCREEN commands will switch to 'high contrast mode' on a Windows desktop. On mobile web on iOS; visit Settings>Accessibility>Display & Text Size. For mobile web on Android; visit Settings>Accessibility>Vision Enhancements.

I have a mobility and/or dexterity impairment

The Channel 4 Streaming website supports both portrait and landscape playback on mobile and tablet devices.

The Channel 4 Streaming website can be navigated using only a keyboard and the tab key. Use space or enter to select links or activate controls. 

When navigating through the menus and programs, there is a highly visible focus indicator present on screen which will help many keyboard only or switch users when moving to selectable elements such as links or buttons. 

Whilst we do not test with Switch technology, we are working to ensure that all content can be accessed without relying on gestures, and that wherever possible we provide a single tap alternative on mobile web and single pointer alternative on desktop.

I have a cognitive impairment

Channel 4 Streaming has been built according to best practice to support users with cognitive impairments. For example, logical and consistent navigation is provided, text and language is as simple as possible to understand. 

I have a hearing impairment

We supply magazines, newspapers, text and on-line services with a list of the programmes we intend to subtitle. The letter T for text or S for subtitled are normally used to indicate that a programme is subtitled.  You can find information on our TV listings on our TV Guide, on Sky’s EPG (Electronic Programme Guide) and via the ‘Now & Next’ information on Digital Terrestrial Television.

Content can be watched with Subtitles where a speech bubble icon is displayed. Subtitles are activated by selecting this icon. 

If the speech bubble icon is not displayed, this means that there are no subtitles available for that programme. However, 99.9% of the content on the C4 Streaming website has the subtitles feature, including video on demand and live content. 

Programmes can also be filtered by a ‘Subtitled’ option within categories. 

Unfortunately, we are currently unable to offer subtitles if you are casting using Chromecast, but we are looking into this.

We have a curated signed collection, available on all streaming platforms, containing some of our most popular shows with British Sign Language interpretation. This is available from the homepage on most platforms or by going to channel4.com/signed, or searching the word 'signed' within the platform.
 
Signed programmes or episodes feature a BSL icon as part of their main image.
 
We are adding new titles to this collection all the time, as well as looking to improve the navigation to these programmes.