Help with Channel 4

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Where can I find the Terms and Conditions for Channel 4+?

The terms and conditions for the Channel 4+ streaming service can be found here

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Why am I getting the message 'content not available in your area' and what can I do?

If you're seeing this message it could be that your IP address is either not registered as UK-based or is blacklisted.  If you log into this website (https://www.whatismyip.com/blacklist-check/) from your home address it can quickly check any issues that might be associated with the IP.  If it tells you that your IP address is blacklisted - get in contact with your Internet service provider who should be able to assist.  If not, then please drop us a line to Viewer Enquiries and we can look into this for you.  www.channel4.com/contact

(Please note we are not responsible for the content of third party sites)

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I am watching via the HTML 5 Player and it says there is a Playback Error. What can I do?

If the message mentions DRM, Ad Blocker or Geo Blocker error, then please see our list of error messages, codes and fixes here: https://www.channel4.com/4viewers/faqs/category/36/device_used/336/nature_of_issue/531  
 
If it’s not one of these, there are a number of reasons you could be seeing a playback error.  Please try refreshing the page as this may resolve the problem, if not please use the contact us form HERE and let us know what programme (title along with episode number) you were trying to watch and we’ll look into this for you.

 

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Why are under-16s not allowed to register?

For Data Protection reasons we are not permitted to capture or store the personal details of under 16s.

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How can I edit my date of birth?

If you have entered your date of birth incorrectly and need to change it, please contact us at www.channel4.com/contact

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Why do you need my email address when I register?

We use your email address (and your password) as proof of identify when you sign in. Also if you have chosen to receive promotional emails from Channel 4 we will send these mails to the email address you have registered with.

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How do I enable JavaScript on Firefox and Safari?

To enable JavaScript, please follow the instructions below for your specific browser:

For Firefox 3.0 on Mac

Open Firefox

Click "Firefox" on the menu bar

Click "Preferences..."

Select the "Content" section

Ensure the "Enable JavaScript" box has a tick next to it.

Close Window

For Firefox 3.0 on PC

Open Firefox

Click "Tools" on the menu bar

Click "Options..."

Select the "Content" section

Ensure the "Enable JavaScript" box has a tick next to it.

Select 'OK'

Close Window

For Safari on Mac

Open Safari

Click "Safari" on the menu bar

Click "Preferences..."

Select the "Security" section

Ensure the "Enable JavaScript" box has a tick next to it.

Close Window

For Safari on PC

Open Safari

Click "Settings" icon (looks like a wheel) on the menu bar

Click "Preferences..."

Select the "Security" section

Ensure the "Enable JavaScript" box has a tick next to it.

Close Window

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Can I start watching a programme where I left off?

Yes. You'll be able to resume playback from where you left off in an episode, and this works across devices too so if you switch from your PC to your iPhone, for example, your resume point will be remembered. Similarly if you press pause, you will be able to resume when you select that episode again.

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I'm having problems with streaming, what can I do?

Streaming requires an internet connection that's free of bottlenecks. However, the internet isn't a direct pipeline from the source to you. Streamed content passes through many other computers on its way to your PC via your ISP. If any one of them is carrying too much other traffic, the streamed content may be interrupted and pause. Our streamed content is 'buffered' to help prevent such problems, but sometimes delays are unavoidable. Usually the delay only lasts a few seconds, and the stream picks up where it stopped. Streaming problems are more likely to occur on a slow computer or device that has a smaller memory and processing power. Even with a fast computer or device, if you have too many applications open it could slow down your media streaming. If you notice things are sluggish, close all unnecessary applications and windows on your computer or device. The faster your network connection (modem, cable, DSL) and computer speed (in megahertz), the higher the quality of the stream.

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When I am streaming, why is the content blocky or pixilated?

In order to stream content it has to be quite heavily compressed. Unfortunately this process does result in some degradation of picture quality, particularly when watched in full screen mode.

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