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If an ad blocker has been installed on Firefox, the ad blocker software icon will be displayed in the browser toolbar (at the top of the browser).
To disable the ad blocker:
1. Click on the ad blocker software icon in the toolbar
2. From the menu select ‘Disable on channel4.com’
This will disable the ad blocker software for the Channel 4 domain, and you’ll be able to watch Channel 4 programmes on your Firefox browser. -
If an ad blocker has been installed on Google Chrome, the ad blocker software icon will be displayed in the browser toolbar (at the top of the browser).
To disable the ad blocker:
1. Click on the ad blocker software icon in the toolbar
2. From the menu, click the ‘Enabled on this site’ option
3. This will change the item to display ‘Disabled on this site’
With the ad blocker software disabled, you’ll be able to watch Channel 4 programmes on your Google Chrome browser. -
While the more popular ad blocker browser plugins have the words "ad block" in their name, there are other plugins which also block advertising functionality.
Popular examples of these are "Ghostery", "Disconnect" and "Do Not Track Me". Having any of these on your system can trigger our Ad Blocker warning screen as they block our advertising service functionality.
To use Channel 4 and to access on demand programming, please ensure that 'channel4.com' is on the allowed list in any of these tools. -
If you are simply using the Duck Duck Go browser to access the Channel 4 website, then this should work as normal for you, however if you have installed the Duck Duck Go plug-in then you will see an ad blocker message when trying to view content on Channel 4.
If you have the Duck Duck Go plug-in installed simply open up the plug in and select “Manage Whitelist” then “Add site to whitelist” and add www.channel4.com. This should turn green and appear as enhanced.
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A common reason for content not playing on channel4.com is Ad Blockers. Ad Blockers stop our content from playing due to the way our video players are built. Please disable your Ad Blocker to watch our shows.
If you don’t have an ad blocker installed and still can’t play content, please visit our Contact Us page.
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The content is free to watch because we are a 100% advertiser-funded broadcaster. As a government-owned, not-for-profit organisation, the revenue we make from advertising doesn’t go to shareholders – it goes back into making more programmes.
Follow the links below to manage ad blockers via your specific browser.How do I manage ad blockers on a Google Chrome browser?
How do I manage ad blockers on a Firefox browser? -
If the message mentions DRM, Ad Blocker or Geo Blocker error, then please see our list of error messages, codes and fixes here: https://www.channel4.com/4viewers/faqs/category/36/device_used/336/nature_of_issue/531
If it’s not one of these, there are a number of reasons you could be seeing a playback error. Please try refreshing the page as this may resolve the problem, if not please use the contact us form HERE and let us know what programme (title along with episode number) you were trying to watch and we’ll look into this for you.
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